[Product Name]: Colorful Plastic Earth Needle

"[Material]: PS plastic, stainless steel

[Specification]: Plastic tip 4mm * needle length 11mm

[Packing]: 500 pieces/box 600 pieces/box 1000 pieces/box

[Weight]: 500 pieces/57g 600 pieces/63g 1000 pieces/87g

Service:

We hope that shopping at our online store will make you happy. Regarding the quality of the products, we have carefully inspected each item before sending them out. However, there may be some oversight. If you are not satisfied with anything, please contact us immediately through Alipay!

Exchange and Return Policy: (Please note: products specially customized do not participate in the 7-day no-reason exchange and return service. Customized products require a certain production cycle and do not provide a 7-day exchange and return service.)

1: All goods are hand-measured with an error of 2 to 5 mm, which is unavoidable.

Due to the fact that manufacturers may change the product packaging and some data without any prior notice, we cannot ensure that the goods received by our customers will be completely consistent with the images and attachments shown in our store. We can only ensure that the goods are genuine original products from the factory! These cannot be used as the basis for returns, negative reviews, or complaints.

What should I do if the product I receive has quality problems?
Answer: The store is responsible for the return shipping fee for exchanges. If you want to return the product (customers who do not accept the store's exchange policy), you will be responsible for the return shipping fee once, and all the shipping costs in between (within 7 days after arrival). If a buyer gives a middle/negative review, the store refuses to provide any warranty. Any problem can be resolved by contacting the store owner for consultation. A middle/negative review will not solve any problem.

Reminder: Signing for Express Delivery: Always inspect the packaging of the parcel upon receipt. Express delivery staff vary in quality, and all express delivery services have this issue. We can only take precautions ourselves. If you want to have your colleagues or the gatekeeper sign for you, make sure to communicate this in advance. Once the parcel is signed for, it represents your acceptance. If you encounter any problems after that, it will be difficult to claim compensation from the express company as they will not acknowledge the issue. Our products are all packaged and sealed with tape! Generally, if there are any losses or damage to the goods, the express company will use tape to re-seal them. If you find this situation, please open the package to inspect before signing for the delivery. Our products are packaged with consideration for shock-resistant and pressure-resistant conditions, but there are still no guarantees against damage caused by the rough handling of the express delivery. Please, the buyer or the person signing for the delivery must open the package in the presence of the delivery person to inspect the goods before signing. If there are any problems, you can ask the delivery person to show proof or refuse to sign and call me. Once the buyer signs for the delivery, it represents that the goods are intact, which is a general rule.

Question: Do your products have a warranty?
Answer: We offer a certain warranty period for the products we sell. Any quality issues with the products within the warranty period are eligible for warranty services.
If a quality problem with the product is found within 7 days of receipt, the seller is responsible for the return shipping fees. If the problem is found after 15 days, the buyer is responsible for the return shipping fees!

Question: Are there color differences in the product images?
Answer: Online shopping color difference is unavoidable. We will check the color of each photo against the actual item, but color differences will occur under different lighting environments and display settings. Buyers who cannot accept any color difference should consider purchasing carefully. Such issues do not fall under quality problems and cannot be used as the basis for negative feedback, complaints, or returns and exchanges.

Question: How to choose the right product?
Answer: Please carefully check the product size chart and introduction, if you cannot confirm, it is best to ask the shopkeeper in advance, so as not to easily buy the wrong goods. However, the final confirmation is the responsibility of the buyer, as everyone's requirements are different. If the recommended size is not suitable and the return shipping fee is required, the buyer is responsible for it.
 

Question: Can I exchange or return an item if I don't like it or it doesn't fit?

Answer: We strive to provide you with a product that is 100% satisfied, and we offer a 7-day unconditional return and exchange service. If you feel that the product you purchased is not suitable or for any other reason, you can return or exchange it as long as it does not affect our sales. Of course, the cost of return and exchange is at your expense.

Question: Who is responsible for the postage for returns and exchanges?
Answer: 1: The return shipping fees for non-quality issues are the buyer's responsibility.

Article 2: If there are quality problems with the goods within 7 days after receipt, the seller is responsible for the round-trip postage. If it exceeds 7 days (within the warranty period), the buyer is responsible for the round-trip postage!
Free shipping products are the responsibility of the buyer for the return shipping fees, even if there is no quality problem (the price of the product after deducting the shipping fee from the seller is the price of the product).
 

Question: Who is responsible for damage to goods during transportation?

Answer: Please open the box with the courier when the parcel arrives, and inspect the goods. If there are any damages, please refuse to accept or ask the courier to issue an inspection certificate. In case of any special circumstances, please contact us so that we can send you a replacement. For any damage before signing, we are responsible for it. If problems are found after signing, because it is difficult to determine the responsibility, the courier will not admit that the damage occurred during transportation. Therefore, according to the general trading rules, once the buyer signs, it indicates that the goods are intact and error-free.

Question: How to perform an exchange operation?

Answer: Please contact the shopkeeper directly.

How to check the delivery status of a courier?
Answer: Please enter the "My Taobao -> Purchased Goods" or "My 1688 Orders" to find the shipping company name and tracking number. Then, you can enter the tracking number on the shipping company's website to check the status.

Question: What should I do if the express delivery takes a long time to arrive?

Answer: Please contact the shopkeeper directly, or provide the courier company and the tracking number, and we will help you check the details as soon as possible.