Customized Plush Toy Instructions

Thank you for your trust and support. In order to make it easier for you to understand us, we have listed our business process. If you are a customer who wants to purchase plush toys, stuffed animals, fabric gifts, or pillows, please check the following process:
One, the plush products that need to be designed and custom-made by our side.
1. Please call our business or technical personnel.
→ Aliwangwang: Cow Magic Star Plush Toy Factory
2. Determine the intention of cooperation.
3. Provide samples, quantity, schedule, specifications, materials, and filling techniques of the processed products as required. Meanwhile, we will calculate a preliminary price range.
4. The client provides physical samples (two are needed, one for mold making and the other for correction).
5. The factory also charges a prototype fee; physical sample prototypes cost 200/unit, and drawing prototype costs 800 yuan/unit. (Note: After the order is successfully signed, the prototype fee will be refunded or used as payment for the goods.
6. The factory will produce a small sample and provide the accurate unit price and schedule for the product. (Note: The processing time for small samples is usually 5 working days, and the processing time for drawings is 7 working days.)
Customer submits feedback and modification proposals, and the factory modifies the prototype according to the requirements.
8. Both parties confirm the final prototype.
9. Sign the production contract, and collect 70% of the full payment as a deposit for regular products, and collect 90% of the full payment as a deposit for special products.
10. Factory arranges for processing and production.
11. Before the goods are delivered to the factory, the customer pays off the remaining balance. We arrange the shipment (If the customer fails to pay the balance on time, the delay in shipment will be the responsibility of Party B).
12. The order is completed, please maintain contact and hope for long-term cooperation.
About shipping costs and delivery:
Orders under 1,500 yuan will be sent by courier.
Orders over 2,1000 yuan can be sent by courier or logistics. If sent by logistics, the freight will be collected upon arrival. The goods will arrive about a week after shipping. Logistics will not deliver to your door, please go to the freight station to pick up (if the place is remote, you may need to go to the city to pick up). If you need to send by logistics, please contact the customer service after placing the order to modify the freight and then make the payment.
3, our store defaults to YTO Express, Huitong Express, Yunda Express, and China Postal Express.
If the express delivery cannot be delivered, please contact us to send other express deliveries.
4, Our store offers mixed batch discounts on all other products when the total amount reaches 500 yuan. We also accept custom orders based on samples, offering high-quality products at low prices. We warmly welcome customers to negotiate business.
5, Please hurry up if you are interested in purchasing, as we sell while stocks last!
Please indicate the color after purchase, and if not specified, the order will be shipped randomly!
6, due to the error in the customer's address, any issues arising are the sole responsibility of the customer.

After-sales servicePlease contact us immediately if you have any dissatisfaction or questions after receiving the goods. We will do our best to provide you with a satisfactory answer and a good solution. Please do not leave a one- or two-star review at will (experience shows that dissatisfaction often arises from misunderstandings). Good reputation is hard-earned and we cherish it very much. We also hope to get your understanding and support!

Please trust our sincerity and our capabilities. We will resolve your issues in a short time and present you with a responsible business that cares in the details - Love in the details.