Warm Tip:

1. If someone contacts you about compensation for the loss of a parcel, please contact customer service through Alipay to confirm, and be cautious to avoid being deceived. Customized products are usually shipped within 3-6 days. Products with printing, heat transfer, embroidery, etc., are all customized products, and those that cannot be resold are not supported for returns and exchanges. [Because your order needs to be prepared in advance, then produced, the order may show that it has been shipped, and the actual logistics update will take about 3-4 days, thank you for your understanding].

2. After receiving the package, it is recommended not to wash the printed products immediately. The printing time is not long, and the ink may not have completely penetrated into the inside. When washing, do not clean the printing position too hard.

3. The surrounding of the heat transfer pattern will have a background color, which is a normal phenomenon of heat transfer technology.

4. If you purchase multiple times with a longer interval, the fabric color and feel of clothes produced in different batches may have slight differences. However, we guarantee that the fabric weight and composition are the same, and the quality will not be an issue.