Guangzhou CaiCi Cosmetics Co., Ltd. Service Matters

About Shipping
1) Generally, products ordered and paid for before 17:00 can be shipped by express for small packages on the same day, and large items the next day. However, due to various factors, we cannot guarantee that all orders will be dispatched on time. We will try to ship within 48 hours after payment;
2) Due to the large volume of company shipments, there is a possibility of product shortages or stockouts after the order is placed. We will strictly follow your order for shipment. If there is a shortage, we will contact you by phone to communicate the handling plan.
About After-sales Service
1) After the goods are sent out, we will try our best to help you track the transportation status of the goods to ensure that you receive them as quickly as possible. However, as we choose to send by courier and logistics, we cannot control the specific arrival time. Please understand! If you have any questions, please contact us to handle.
2）Wholesale business has low profit margins. If you are not satisfied with the product or encounter issues such as damage caused by logistics, we do not accept refunds or discounts! Three percent is considered normal for transportation losses, please understand. The shipping costs for returns and exchanges are the customer's responsibility! We are a powerful manufacturer and will strictly ensure that the preparation and sealing of the boxes are well done.

3) Our company goes through three inspection procedures when shipping: picking, verification, and packaging, to fully control the occurrence of short deliveries or omissions. Each order will have a detailed list sent with the goods. When receiving the shipment, make sure to count the goods in the presence of the courier! If there is a shortage, please contact us immediately! Do not wait until after signing to tell us that something is missing. Any problems after signing are the responsibility of the recipient! (If the guard signs for you, it is also considered as a receipt if it is not signed by the person himself)
About the exchange and return of goods
1) For products purchased at our store with quality issues, a return or exchange can be processed within seven days. Please contact our after-sales service first to facilitate our prompt handling of the return procedure; otherwise, we will not accept the return or exchange! (A photo of the actual product is required for returns and exchanges.)
2) Before receiving the goods, please check the packaging. If the packaging is damaged, please ensure that the goods are inspected before signing for them. If there is any damage, please inform us within the same day about the name and quantity of the damaged products, and take photos on site to send back to our after-sales customer service for processing. This will help us claim compensation from the courier.
■ Disclaimer
1) Under no circumstances will we assume any responsibility for any losses incurred by returning the product or requesting a refund without contacting our customer service.
2) If the return or exchange does not comply with the rules, and the item is sent with a pre-paid shipping label, we will refuse to sign for the package and will not assume any responsibility.
3) When returning the product, if there is no buyer's written information, it will be impossible to trace the buyer, and once we lose contact with you, we will not assume any responsibility.
4) If the product is not delivered due to the buyer's incorrect address or other reasons, we will assist you in locating it. If it is indeed lost, we will not assume any responsibility.
5) Due to the fragility of some products, please carefully package when returning to ensure the safety of the product's return. Any damage during the return journey will not be the responsibility of our company.
■关于评价
1) After the buyer receives the goods, please confirm the receipt as soon as possible without any special circumstances.
2) After receiving the goods, if you have any dissatisfaction with the product or service, please do not rush to make a review. Please report it to the company in time so that we can handle it promptly.

2) When encountering the problem of slow logistics, we will do our best to urge and resolve it properly, understanding is paramount. Please do not give a negative review due to logistics! Thank you very much!

■ Integrity in Business
We pledge to describe all products accurately, all with the latest production date, and guarantee service to ensure that your shopping experience is worry-free and enjoyable!

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