The products in this shop support single item wholesale and mixed batch orders.

Mix-order: Minimum order quantity is 100 pieces (mix-order can enrich your product variety and also facilitate capital turnover).

The products in our store have a wide range of styles, innovative combinations, and a rich color palette. Each item comes in a variety of colors. Please note the available color options when you make your purchase.

Customers can choose the required product style and quantity after payment (if you have any questions about product information, you can consult the customer service).

After payment, we will prepare the goods according to the list shot by the customer (if there is a shortage of products during the preparation process, the customer service will contact the customer to inquire about the replacement or single product refund).

The goods have been checked and sealed, and they will be shipped according to the customer's selected shipping method. Normal delivery time is about 2 working days (if there are any special circumstances such as holidays or events, the delivery will be delayed by several working days. The customer service will contact the customer to explain).

After the goods are shipped, a message will be left on Alibaba Messenger to inform the customer of the shipping order number.

After the customer receives the goods, please check the list and the goods in time.

1. Laser customizing process as follows:

Select the product → make the payment → request high-definition images → layout the effect → customer confirmation → factory production → packaging and shipping

2. The process for printing custom products is as follows:

Select the product → make the payment → send the requirement for high-definition images → create the rendering effect → customer confirmation → factory production → packaging and shipping

3. The process for mold-making customizations is as follows:

Please send a high-definition 3D image or the source file, then make a clay sample (approximately 15-20 days). After the clay sample is confirmed by the customer, arrange to make the bulk production (approximately 15-20 days). (For specific costs or questions, you can consult the customer service).

Customized products are not eligible for returns or exchanges due to quality issues.

Our default shipping method is China Post and STO Express. The product price does not include shipping, freight, or taxes (these three items need to be paid by the customer themselves). All products in our store are sold in stock, and the products displayed on the page are all in stock. Please rest assured to purchase. Due to the large number of product categories in our store and the large number of daily sales orders, there may be cases where some products are not promptly removed from the shelf, leading to stockouts. Please understand, and we will contact you by phone or Alipay message to handle the situation.

If there are any problems with the product, please contact the customer service for assistance. Our shop offers a 7-day exchange policy for products, provided that the goods are not affected by our secondary sales and the shipping costs for non-quality issues are to be borne by the buyer.

All product photos are taken from actual products. Due to differences in lighting and monitors, there may be color differences from the actual items. Such issues do not constitute quality problems. The color of the product should be determined by the actual item received. For the purpose of product updates or quality improvement, some product configurations, colors, and styles may change. We apologize for any inconvenience caused and kindly ask you to refer to the actual item received.

Shop product prices are subject to the day's settlement price, and product prices may fluctuate due to raw material price increases without prior notice.

If there is no logistics record or you have not received the goods 10 days after the payment, please call to inquire or contact the Alipay customer service to avoid any unexpected incidents. Once the customer receives the goods, the transaction will be completed.

If the customer has any questions after receiving the goods, they can contact the customer service they consulted when purchasing the product to better handle the after-sales issues.

Please check the quantity and quality of the goods within 3 days of receipt, and if there are any problems, please contact the after-sales customer service in time to feed back for processing. If there is no objection after 3 days, it will be considered that the transaction is complete. “Subjective dissatisfaction, how to imagine” as the reason, the actual no quality problem return, the freight buyer is responsible. Before shipping, we will carefully check the professional packaging, if the return is caused by damage or quality problems during the transportation, the freight will be borne by the buyer! (If the buyer can claim compensation from the logistics for damage caused by transportation).

Please do not return non-company products, as it may cause inconvenience if they are returned to you again.