1. About placing an order

The shop offers free shipping for orders over 150 yuan (excluding remote areas such as Xinjiang, Tibet, Qinghai, etc.). Once an order is placed and then returns for a refund, the shipping fee for that order will not be refunded. If there is a shipping fee for your order, you can contact customer service to change it. Please be informed. The shop does not support unreasonable refunds or exchanges for orders over 200 yuan per transaction.

2、关于产品

Our factory specializes in wholesale jewelry, with mass production. Most of our products are handcrafted, and there may be slight differences between batches. Minor imperfections (which do not affect sales) are unavoidable. We suggest you first take samples to inspect the goods. Everyone should understand the principle of 'you get what you pay for'. Do not rely on your imagination, as everyone's imagination is limitless. We cannot meet this, please understand! For customers who are very strict about quality, please purchase at the counter!

3、关于颜色

1. The colors of our products may vary due to factors such as lighting, the contrast and color temperature of computer monitors, and other factors. Color differences are unavoidable. The pictures are for reference only, and the actual products should be considered. If you are concerned, please be careful when shooting!

2. Regarding the style and color issues, the default is to ship according to the order, and we do not support any style or color notes (except for special instructions on the product page); we will try our best to ship as you request, but there may be some shortages, and we hope everyone will understand. If there are any temporary shortages (you can also order a note for the random color of the missing goods), we will inform you by Alipay or phone, please forgive us!

5. About After-sales Service

1. Receipt: Please personally inspect the goods and sign for them. This is your right and also a key part of our after-sales service. Thank you for your cooperation. (If you are unable to personally sign for the goods, please inform the person who will help you sign for them, such as a friend, relative, or gatekeeper, to inspect and sign for the goods.)

2. Lack or quality issues: If you receive the goods and find any missing or quality issues, please contact the after-sales customer service within three days after signing. For goods with quality problems, please take photos of the goods upon receipt and send them to us for confirmation. You can contact our after-sales Alipay to send images, and we will provide you with a satisfactory solution. Please note that any consequences after the deadline are your own responsibility.

Note: 1. The following conditions do not allow returns: A. The product packaging is damaged or incomplete, and the product accessories or related materials are incomplete; B. Unauthorized repair or modification; C. Use or storage in a non-normal manner; D. Color difference does not allow returns, and goods beyond the post-sale service period are not allowed.

2. After-sales service is the most basic service of our company, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and try to handle it in accordance with the above regulations of the company to avoid affecting your after-sales service.

3. For the handling of damaged and quality-related products, if a customer wishes to return the entire order due to some product issues, according to the regulations of Alibaba, the shipping costs will need to be borne by the buyer.

           Additional tax points will be added to the invoice. If you need an invoice, please contact customer service and provide the specific invoice information.