If you need to use the credit service 'Chenge She', please contact the customer service after placing your order to activate it.

Note: For lower-grade products, there may be some individual products with wear, flaws, paint errors, and other manufacturing errors. These are not considered quality issues and are not accepted for returns or exchanges due to such reasons. By placing an order, you agree to this explanation. Buyers who are sensitive to these issues should not purchase.

1. A large number of products purchased from our store will be shipped within 48 hours.

2. We do not accept returns due to delivery or logistics transportation time, nor do we accept neutral or negative reviews. We can only try to help buyers to expedite the shipment, as we are not responsible for the delivery and cannot control the time effectively. Please understand.

3. Products of low quality may have wear and imperfections, which do not constitute quality issues and cannot be used as reasons for returning the goods.

Note: Due to printing and lighting, there may be color differences between the website images and the actual items. Please refer to the actual items for accuracy.

        If the product is out of stock, we will not select the color. The product may have issues such as chipping paint or thread breakage due to friction during transportation or manufacturer's carelessness. This may cause uneven paint color, non-flashy lights, non-working music, or non-moving features. We cannot inspect every single product due to the nature of the issue, and it is an unavoidable problem. Please consider carefully before placing an order, as once you place an order, it is considered as agreeing that such issues are not caused by us and cannot be used as a reason to complain.

Warning: The product packaging contains important information that should not be discarded for future reference. The product contains small parts and is not suitable for use by children under the age of three.

About shipping

1. Our company supports both express delivery and logistics. Dear customers can choose according to their own needs. If the express delivery or logistics provided by our company cannot arrive in time, we will not be responsible. After all, we cannot control the transportation of express delivery or logistics companies.

2. Shipping costs are the responsibility of the buyers.

3. Our company requires payment before shipping.

Dear customer, if the payment arrives before 3:30 PM, we will send the goods to the logistics on the same day. (For customers who choose logistics)

Dear customer, if the payment arrives by 4 PM, we will send the item to the courier station the same day. (For those who choose courier delivery)

6. Due to weather or other non-human-controlled reasons, if the delivery of the goods arrives later than expected, please forgive us.

1. We offer comprehensive after-sales service.

2. Any questions can be asked to the customer service (6:00——22:00). 16 hours online to serve you.

Manager: Li Yongshi

Contact Number:

Address: 1st Floor, Outer Toy Section, Yongxing North District Cultural Toy Wholesaling City, intersection of Shuian Road and Langya Wang Road, Lanshan District, Linyi City, Shandong Province

6. Shop Address:https://shop1434387251010.1688.com

About returns/exchanges

Xinmei Toy Shop hereby declares:

1. The responsibility for damage caused by transportation reasons will not be borne by our company. If the product is damaged during transportation, we will contact the manufacturer as soon as possible to send the parts for repair. Some parts require a certain fee. We will charge the same amount as the manufacturer, and the postage is self-paid.

2. Our company defaults to using Century Express for small items and Shenzhen Express for large items.

3. The return shipping fee is borne by the buyer, and the round-trip shipping fee for exchange is also borne by the buyer.

4. Return/Exchange Policy: If the product suffers from a quality issue leading to the loss of its functionality, we will provide a return or exchange service. For other reasons such as poor sales or not meeting expectations, a 20% depreciation fee will be charged for returns or exchanges. We will not provide returns or exchanges for reasons not related to the product's quality. Please carefully read the product details and communicate clearly with the customer service before making a purchase. Returns or exchanges cannot be made without the original packaging box, and products without packaging cannot be returned.

5. What we produce are not crafts or art pieces, but simply ordinary toys. Perfectionists or those with very strict standards for products are kindly requested to turn around gracefully and walk away.

6. Transportation is completed by a third-party logistics company, which is beyond our control. Transportation is affected by numerous uncontrollable factors such as weather, vehicle scheduling, and traffic conditions, leading to deviations from the estimated time we provided to you. Therefore, the estimated time is for reference only and is not part of the contract nor a reason for return.

7. Our company ships a large quantity of goods using default logistics. If you have special requirements, please notify our staff in advance.

8. Large items will be shipped via logistics. Kindly provide your own freight station. If no specific logistics is specified, our company will help you find and contact the logistics. Our customer service will provide you with a reference value based on our experience, which is not the actual charge. The actual freight charge will be based on the actual cost collected by the freight station after the goods arrive.

9. The product dimensions are measured in person, due to the irregular geometric shapes of the toys, there may be measurement errors, and there may be 0-1cm errors, please forgive us.

10. Upon placing an order and making payment, it is deemed that you have agreed to the above terms and conditions of Xingmei Loto Toy Trading Company.