Q1. Are you a factory or trading company?
A: We are an ISO-certified manufacturing enterprise headquartered in Qingdao, China, operating state-of-the-art production facilities with full vertical integration capabilities. Our commitment to technical excellence and client-centric service has established us as a trusted partner for global buyers across over 30 countries.

Q2. What are your payment terms?
A: We offer flexible payment solutions:

• Standard terms: 30% deposit via Telegraphic Transfer (T/T), with 70% balance payable against Bill of Lading (B/L) copy

• Alternative option: 100% Irrevocable Letter of Credit (L/C) at sight
  Customized financial arrangements can be negotiated for long-term partnerships.

Q3. What are your delivery terms?
A: Our standard terms are FOB Qingdao Port (INCOTERMS 2020). We also accommodate EXW (Ex-Works), CFR/CIF (Cost & Freight/Carriage Insurance Paid), and DDP (Delivered Duty Paid) terms. Please inform us of your preferred logistics solution.

Q4. What is your production lead time?
A: Standard lead time is 25 working days after confirming deposit receipt. Customized schedules are available for urgent requirements. Final timelines depend on product complexity, order quantity, and customization level, which we will confirm upon formal PO acknowledgment.

Q5. Can you produce according to provided samples?
A: Yes. Our engineering team specializes in sample replication with dimensional tolerance within 0.1mm, technical drawing implementation (accepting CAD/SolidWorks/PDF formats), and material substitution advisory services. All reverse-engineered products undergo DFM (Design for Manufacturing) analysis.

Q6. What is your sample policy?
A: Our sample program includes:

• Complimentary samples for in-stock items (clients responsible for logistics costs)

• Custom sample production at 50% of commercial order pricing

• Full sample cost rebate upon mass production confirmation
  Typical sample lead time: 5-7 business days.

Q7. Do you conduct pre-shipment inspections?
A: We implement a rigorous four-stage QC process:

1. ISO 9001-compliant incoming material certification

2. In-process dimensional verification via CMM inspection

3. Full functional testing to industry-specific standards

4. Final AQL 2.5 inspection per ANSI/ASQ Z1.4 guidelines
   Third-party inspections (SGS/BV/TUV) are welcome.

Q8. How do you ensure long-term partnerships?
A: Our partnership framework focuses on:

1. Value Engineering: Continuous cost optimization without quality compromise

2. Transparent Communication: Dedicated project managers with weekly progress updates

3. Technology Investment: Annual 5% revenue reinvestment in smart manufacturing

4. After-sales Support: 18-month warranty with global technical assistance
   We measure success by our clients' sustained competitive advantage in their markets.