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All products from our company are sold at factory direct prices. For bulk orders, please contact us; the prices are tax-exclusive. If you need an invoice, please contact the online customer service!

1. Ordering Rules:

1. We always adhere to the wholesale philosophy of providing excellent service. The pricing is based on the actual wholesale price. Mixed orders are supported, with no quantity limit; just place the order and we will ship it immediately. After clicking “Confirm Order”, the system will automatically calculate the shipping fee, and you can also see the specific charging standards of the shipping company. Customers who need to use logistics services should please contact us to set the shipping fee to 0. For logistics shipments, the cost is paid upon delivery, and you can pick up the goods yourself. Currently, when placing an order on Alibaba, it is not possible to choose between logistics or express delivery; our system defaults to express delivery.

2. Yiwu small commodities – one price, one deal. We hope you approach the product descriptions and images with an abstract perspective. The products are continuously improved and upgraded, and some image versions may have been edited by art designers. If you are looking for a specific product from a particular manufacturer, please contact us before placing an order to confirm the details.

3. The product offers color options for selection, and we will ship based on the order. Items without color options are typically shipped randomly, which is determined by what colors are available in our warehouse.

4. Please make full use of the “Leave a Message for the Seller” section to note your special requirements. We will try our best to meet them, so that the warehouse can also see the notes, preventing misdelivery or incorrect shipping information.

II. Regarding Shipping

Orders placed before 14:00 on the same day will be shipped as soon as possible. For orders that require logistics delivery, please purchase them on the same day; those that need to be shipped the next day will be sent within 24–48 hours. Our partnered couriers include Zhongtong Express and Postal Express. If you need specific arrangements, please contact online customer service.

III. Regarding shipping and logistics

We default to Zhongtong and postal services for shipments; large items can be sent via express logistics. If you have a specific logistics or shipping provider in mind, please contact customer service! For pick-up at the destination, different logistics companies have varying pricing standards, and we cannot guarantee accuracy. Therefore, we do not provide any estimates or cover any costs related to logistics. We strongly recommend that customers find a dedicated logistics company from Yiwu to their destination. Yiwu is already one of the most developed logistics centers in the country. We hope customers can select a logistics company that meets their needs. We are not involved in the logistics industry and do not understand the underlying rules. Our experience in logistics is for reference only, and we are not responsible for any “unexpected” issues arising from logistics matters.

Please ensure that all items are clearly checked during delivery in the presence of staff. If any items are missing, please contact us immediately! If you fail to contact us in time, any issues arising after receipt will be borne by the recipient!

4. Regarding Product Returns and Exchanges

1. If there are unsold items within 15 days of receipt (based on the delivery receipt date), our company will process a return. Please contact customer service before returning the item, fill out the after-sales form, and include a return details sheet with the returned goods so that your return can be tracked and processed promptly.

2. The returned goods must be properly packaged (please bring your own packaging; do not attach or write on the original manufacturer’s box). Ensure the packaging is unfolded and sealed, unused, and suitable for resale (otherwise, no return or exchange will be provided).

3. In case of customer specifications regarding product color or style, we will do our best to meet those requirements, but we cannot guarantee 100%. If the color or style does not match, we will not be responsible for the shipping costs.

4. Due to the longer return and exchange period provided, no returns or exchanges will be accepted for products that have been removed from our catalog.

5. For returns due to quality issues, our company will refund 20% off the original price. If we receive the goods with significant damage, we will provide product images to the customer and negotiate a solution with you based on the extent of use after receiving the item. The payment will be refunded to your Alipay account or credited to your prepaid balance.

Due to differences in shipping costs in Hong Kong, Macao, and Taiwan, customers who need to return or exchange items should contact our after-sales customer service first, and the two parties can resolve the issue through negotiation.

5. On Evaluation

If you are a thorough perfectionist or a buyer with a preference for physical stores, please take a different route. We value every review. If you are not satisfied with the products you received or have any concerns, please be understanding. Before leaving a review, please contact us first; we will patiently and actively assist you. Do not leave impulsive negative reviews based on temporary emotions. We do not accept complaints from negative reviewers, and we will firmly resist any visitors who threaten to leave negative reviews or file complaints about refunds.

We recommend using Alipay for payment. This ensures both the payment and goods are secure, and it makes shopping easier in the future. If this is not convenient, you can also choose bank transfer, WeChat payment, Tenpay payment, and other payment methods. Before making any transfer, please take a photo of the product and indicate the payment method. This allows us to verify the item after receiving the payment and ship it promptly. After making the transfer, please send us your Alibaba account number, bank information, and amount via Wangwang or mobile phone. Once we confirm the payment and the item matches, we will arrange the shipment.

Address: 9th Floor, No. 1121, Yongjun Road, Houzhai Street, Yiwu, Zhejiang,

Thank you to all our friends for visiting Lanlan Beauty. Our company is located in Yiwu, the "City of Small Goods" in China, where we specialize in producing high-quality beauty products. Our products have been recognized by retailers and agents across the country and hold a high status among consumers. We have established long-term and stable partnerships with many retailers and agents.

In the future, the company will continue to adopt "sharing" as its core corporate value. Upholding the business philosophy of "mutual benefit and cooperation," it will continuously meet the personalized needs of users and provide customers with more competitive products along with high-quality after-sales service!