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◆ Warm Reminder:

Please ensure that the delivery information is filled in accurately. Keep your phone accessible before delivery so that the delivery staff can contact you promptly, avoiding any delay in receiving the item.

2. Due to the unclear address you provided, and reasons such as the phone not being off or disconnected, the package was not delivered promptly. Please contact the logistics company directly to collect the package. The shipping costs incurred from returning the item to the origin will be borne by you personally.

3. Default shipping methods: ShenTong, AnNeng (Please be cautious when ordering if delivery is not available in your area). The warehouse selects the appropriate shipping method based on the region. If you need to specify a particular carrier or logistics provider, please contact customer service.

◆ Delivery and Shipping:

Under normal circumstances, items will be shipped within 48 hours of order placement and delivered within 3–5 days (excluding legal holidays).

◆ Return and exchange process:

If there are quality issues or errors in delivery with the product, you may contact the seller within 48 hours after receiving the goods to request a return/exchange service. Once confirmed eligible, the seller will handle the return/exchange process accordingly.

Step 1: Please contact the seller via Wangwang first to confirm whether the conditions for return or exchange are met (it is recommended to take photos of the received items for reference).
Step 2: Return the product and make sure to keep the shipping receipt. The shipping fee must be paid by the buyer first (the seller refuses to cover the shipping fee for pay-at-delivery items).

To ensure your return/exchange process proceeds smoothly, please be sure toPlease include the order number and contact information along with the package.

Explanation of return and exchange costs:

If it is due to quality issues with the product or misdelivery, the shipping fees arising from this will be borne by the seller. The buyer must pay the shipping fees upfront (the seller refuses to accept freight collection).

The seller must inspect, confirm, and handle returns, exchanges, and shipping fees within 2 working days of receiving the goods.

Special instructions for non-returnable items (Please confirm with the seller before applying for a return or exchange):
The outer packaging has been opened and cannot be restored, affecting secondary sales (except for quality issues)
Intentional damage caused by human actions, or damage resulting from force majeure.