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1. Regarding shipping, Yuantong is used by default; custom shipping options are not available (if Shunfeng is desired, please contact customer service). The payment including both the price and shipping fees will be made, and we will ship within 72 hours. In case of any special circumstances, we will contact you in advance.

2. Regarding logistics, the shipping fees are typically paid upon delivery, and the goods must be picked up at the shipping station. The shipping information can be provided by the customer themselves (please provide the澄海 shipping contact number), or we can select the most suitable option for you! (Note: We can only estimate the freight cost for the buyer; the actual amount will depend on the pickup amount. We can control the shipping time, but we cannot guarantee the arrival time at the shipping station. Please understand, thank you!)

1. When picking up the goods, the buyer should carefully inspect them in front of the logistics company personnel. If the outer box is severely deformed, damaged, the sealing tape is broken or missing, or the sealing adhesive is incomplete, and there are clear signs of opening or unpacking, please open and count the items in person. Any discrepancies must be resolved through negotiation with the logistics company in person; if an agreement cannot be reached, do not take the goods away yet and contact us at the freight station for discussion. Otherwise, upon signing for the delivery, it will be considered accepted without any objections.

2. We ship for clients and handle the shipping procedures. The freight is paid upon delivery. If any damage occurs upon pickup, it can be compensated using the freight amount. It is generally recommended not to pay in advance.

1. We do not accept returns in principle. For products with quality issues, please report the problem to our after-sales service within 5 days of receiving the item (based on the receipt date). Our after-sales team will record your case. Once the problematic items total 20 kilograms, we will return them at freight cost, which is covered by us! If the weight is less than 20 kilograms, the buyer is responsible for the return costs. Regarding the returned products, the packaging must be intact; the original packaging cannot be altered, no writing on the product is allowed, no signs of use are permitted, and no labels or tags should be attached to the product. Otherwise, it will be considered used and no return or exchange will be provided. The returned products must include a list specifying the quantity of problematic items, the issue, and the order number. After repair, they will be sent along with a new order. If you feel unable to accept or unsure about these return policies, raise your concerns before placing an order to avoid a negative shopping experience! Those who do not raise objections will assume acceptance of the return policies, and any related fees incurred due to non-compliance will be borne by the buyer. Once again, if you have concerns, please be cautious!!

2. Due to the unique nature of toy products, which cannot be compared to home appliances, all toy products sold by our company do not benefit from the three-package policy. If any issues arise after use, our company shall not assume any responsibility. Within our capabilities, we will assist in resolving these issues, but all related costs shall be borne by the customer. Special products will be handled according to the agreements reached between our customer service staff and the clients.

1. All products we sell undergo strict inspection by quality inspectors to ensure product quality. However, due to various uncertainties, our factory can only guarantee that 97%-98% of the products will have no issues upon delivery, while 2%-3% falls under the exclusion of liability.

2. All goods issued by this business enterprise are brand new. Before shipment, we ensure that the product packaging is intact and clean, and the outer boxes are sturdy. However, during transportation, especially on long-distance routes between cities, some products may suffer damage due to transportation factors (such as minor scratches from collisions, or slight deformation of colored box packaging). The transportation is carried out by a third-party logistics company, which is beyond our control; we will not be responsible for any damage caused by transportation reasons. Shipping time is affected by various factors such as weather, vehicle arrangements, and traffic conditions, and cannot be used as a reason for return.

3. Our toys are high quality at affordable prices—they offer great value for money. Some buyers report issues such as rough craftsmanship, defects, poor materials, or differences from expectations after receiving the items. However, these do not constitute quality problems. Nothing is perfect; please understand that some buyers may be too picky. Consider these factors carefully before purchasing, and feel free to ask us if you have any questions.

4. All dimensions are measured manually, and a 1–2 CM error is normal. All images are uploaded as actual photos; due to factors such as lighting and different monitors, there may be some color variations. Please understand.

This clause becomes effective automatically when the customer decides to order our products, and no separate signatures or seals are required from either party. If you do not agree with any of the above clauses, please consider carefully before confirming your agreement before ordering our products.