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    TownStore's Treasure

All products are inspected before leaving the factory, and a 3% damage rate is within the normal range. (Out of 100 items, 3 may contain defective items, which you will need to bear. Please consider this carefully before placing an order. We apologize for any inconvenience.) If the damage rate exceeds 3%, we will cover the excess portion. The express delivery journey is fraught with challenges, and we cannot guarantee 100% satisfaction upon arrival.

Wholesale Requirements of This Store:

Product description: Please try to ask any questions or concerns about the product before purchasing it. We will patiently answer them one by one. All reasons such as “it’s different from the picture, there is a gap between expectations and the actual product, or it’s not as beautiful as the picture” cannot be used as grounds for returning or exchanging the product.

Out of stock replacement: All products in our store have high liquidity, so the possibility of temporary shortages cannot be ruled out. If such a situation occurs, when the buyer inquires about the product, we will explain the circumstances to them. If the buyer has already placed an order, we will offer three options for the buyer to consider.
(1) Exchange the product according to the buyer’s request; (2) Extend the transaction time based on the buyer’s requirements, and ship it once it arrives; (3) Full refund.

Color and style: This store only offers wholesale, no retail sales. All products will be mixed based on existing colors and styles, without specifying specific colors or styles. Our stocking staff will do their best to ensure uniform coloring, but sometimes due to incomplete color availability or only one color available, we apologize for any inconvenience.

Packaging: Our warehouse is equipped with professional packing staff who pack carefully and thoroughly, using sturdy outer boxes. The damage rate during transportation can be kept at less than one in a thousand. Customers who purchase items from us always give high praise to our packaging.

Price: Our store has minimal profit margins, and all items are sold at a fixed price. To save both parties' time, we do not accept price negotiations. Thank you for your understanding.

Product quality issues: If, within 7 days of receipt (based on the delivery note signature date), you discover any functional failures or quality problems with the product, please contact us promptly. If it is confirmed to be a product-related quality issue, we will provide a replacement unit, and we will cover the shipping costs for the replacement. Applications received after this period will not be accepted, and any cases of fraud or false reporting will also not be processed.
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Issue of insufficient delivery: Our warehouse has dedicated personnel for inventory allocation and inspection for each order, ensuring no shortage of goods. We guarantee that every customer receives all products listed in their order to their satisfaction. Additionally, our warehouse maintains video records of the entire packing process. If a customer notices any shortage, please contact us online after carefully recounting the items multiple times. After verifying the packing video, we will provide a satisfactory response to the customer.

Shipping: Thanks to our good partnership with the shipping company, shipping fees in most parts of the country can be at the lowest possible price. We recommend that customers with orders below 300 yuan opt for shipping when there is no direct delivery service. The shipping partner we use is Huitong Express. If you specify a different shipping company, the prepaid postage will be charged according to that company’s shipping standards. We will refund any excess or deduct any shortfall based on the principle of "more returns, less refunds." Please note this.

Vehicle transportation (logistics)
Since the default shipping fee set by our system is based on courier charges, buyers who require logistics services will find that the order shipping cost is much higher than expected when submitting the order. There is no need to worry; simply contact us online after submitting the order to modify the shipping fee.

Common Issues in Transportation
For standard delivery, packages in Jiangsu, Shanghai, and Zhejiang regions arrive the next day after shipment; in other regions, they reach within 3–4 days. However, delays may occur due to bad weather or legal holidays. Additionally, the quality of staff at different courier branches varies, and there may be cases where the staff have poor attitudes or packages are damaged. These are external factors beyond our control. If you encounter any issues, please contact us immediately. We will try our best to assist you in communicating with the courier company. We do not accept any negative reviews or ratings due to courier-related reasons.

For regions with direct delivery, goods will arrive in about 3 days after shipment; for areas requiring transit, it takes around 6 days. In remote regions, the time may be slightly longer. Please consult our online customer service for details. Since the logistics status cannot be tracked online or within the order, if you do not receive any delivery information after the above timeframe, please contact the seller to track the shipment promptly.

Additionally, the quality of staff at each branch of the transportation company varies. There may be cases where staff at certain branches have poor attitudes or packages are damaged, among other unforeseen factors. If you encounter any issues, please contact us immediately. We will do our best to help you communicate and resolve the matter with the transportation company. We do not accept any negative reviews or evaluations due to delivery issues. The products are inspected before leaving the factory. For 3% defective items (we will not take responsibility if 3 out of 100 are defective), the normal cost should be borne by you. For the excess amount beyond what we can cover, we cannot control it due to the long-distance delivery process. It is impossible for us to ensure 100% satisfaction.