cross-border pet grooming hammock, nail-clipping hammock for cats and dogs; small to medium-sized dogs and cats grooming hammock, pet supplies

【Shipping】

Our store defaults to [Zhongtong Express]; for large items, we use logistics services. For details, please contact customer service for negotiation!

【Time】

Our store closes shipping at 17:00 every day. After payment is received, we will first place the order and arrange it in the warehouse, then pack and ship it. Most orders can be delivered today upon purchase. In case of order allocation issues or stock shortages, we will communicate with you promptly about the delivery timeline. You can also leave a message to urge us to ship the items.

【EMERGENCY】

In case of a peak order period, our store will ship orders in the order they were placed. In case of special circumstances, delivery may be delayed. If there is an urgent need, please contact customer service promptly!

【Services】

Our store is an officially certified and reliable supplier with guaranteed after-sales service. We offer domestic/cross-border one-stop shipping and OEM customization services!

【Return & Exchange】

If you need to return or exchange the item or have any issues with it, please contact customer service promptly after receiving it. Do not return it without authorization!

[t_Sign Receipt]

To avoid causing you any inconvenience, we recommend signing for the package in person. If the package is damaged or cracked, please take photos for inspection. If the product is damaged, please take photos and reject it, then contact customer service.

Regarding after-sales service

Wholesale orders

Distributions include shipping and postage for orders

To ensure the quality of after-sales service, it is recommended to conduct a inspection upon receipt. If any damage to the product occurs that affects its usability for sales, please contact us immediately. We will take full responsibility for such issues. If you refuse to accept the item and request a return or exchange, the shipping costs will be on your account. For after-sales orders, all prepaid items will be rejected; please communicate with us first before returning the item.

For products sold via one-stop shipping, a 8-day no-reason return or exchange policy is available. If the issue is not related to the product itself, the cost of returns and exchanges shall be borne by the customer. Some one-stop shipping products include shipping and postage fees; please deduct the shipping cost during after-sales service. The typical shipping fee is 4–8 yuan (subject to negotiation with customer service). Any after-sales issues can be resolved through communication. Malicious negative reviews will result in permanent cancellation of agency rights!

All special requirements/custom orders (engraving, printing, branding, etc.) will be handled by dedicated personnel after confirmation. The timeline on the page is a conservative reference; in case of special circumstances, we will notify you promptly. For custom orders, refunds are not supported. If you request a refund, loss costs may be deducted depending on the situation (subject to actual communication).

A. The product must be free of stains, scratches, or packaging damage that would not affect normal sales

B. For after-sales services, you must first contact customer service to reach an agreement with us before returning or exchanging the item.

C. Returns and exchanges: all cash-on-delivery items will be rejected!

D. Report issues promptly. It is essential to report the issue within 48 hours.

E. Providing valid evidence (images/videos) can improve after-sales efficiency.