kitchen stainless steel pepper grinder black pepper pepper grinder mill bottle multi-layer overlay white pepper powder 厨房不锈钢胡椒研磨器黑胡椒花椒研磨机研磨瓶多层叠加白胡椒粉

Common Questions

1．What is the minimum order quantity for the product (logo, color, style)?

Answer: The specific quantity is determined based on different styles. Generally, it starts at 500 units. Trial orders support smaller quantities. If larger quantities are required, we will calculate the cost and provide you with a quote accordingly.

 
2.Material of the grinder/spatula?
Answer: Generally, materials such as 18/8 stainless steel, ceramic core, silicone, and glass bottles are used, and the material can also be customized according to requirements.

4.How long is the delivery time for custom logo on grinders/oil brushes?

Answer: If producing no more than 2,000 units customarily, the delivery time is approximately 15–30 days.

5.Can we provide sample services?

Answer: We usually provide customers with samples from our current inventory for free. If you need samples in OEM colors and printed, we will charge you based on the actual costs, which will be refunded after the order is placed.

6.When is the delivery date for the samples?

Answer: For existing samples, it takes 2–3 days. If you need samples designed by yourself, it usually takes 7 days.

7.What are the steps to customize a logo?

-Provide the Logo documentation (in AI format or CDR format)

-Select the Logo production process (you can choose engraving, screen printing, labeling, or other techniques)

-Design renderings (the logo was designed by our company and placed in the product renderings)

-Confirm details (make adjustments to aspects such as logo position and size)

-Product production (The samples will be sent to you for confirmation before moving to mass production; postage is paid upon delivery)

 8.What should we do if there is a quality complaint?

Answer: Please keep the records and show them to us. We will do our best to satisfy you. We offer a 1-year warranty after purchase.

9.Returns and exchanges instructions:

(1) Without affecting secondary sales, you may return or exchange the product without reason within 7 days from the date of receipt. Please ensure to return it in its original packaging to prevent damage during transit.
(2) For returns due to non-quality issues, the return shipping cost shall be borne by the customer.
(3) If there are invoices and gifts, please send them back together. If any is lost, it will be deducted according to the market price.
(4) Costs incurred due to logistics changes caused by customer-related reasons (incorrect address, phone number, rejection, etc.) shall be borne by the customer.

10.Regarding invoices:

If you need an invoice, please contact the online customer service when placing your order. The invoice information required is as follows:

(1) Electronic invoice: Company name, tax ID, and receiving email address
(2) VAT invoice: company name, tax ID, bank account information, company address, and contact phone number