In order to ensure that members receive the service they deserve at Aili Jewelry, and to avoid any unpleasant incidents. Both parties, in the spirit of mutual understanding, fairness, and voluntary principles, agree to abide by the following terms:

1. Membership Order Requirements
Carefully check the order (price, quantity, specifications, etc.), if there are any special requirements, please make them known in time. The delivery address and contact information must be accurate, or you will be responsible for any related losses caused. Pay the order amount in a timely manner.

Customized Processing
Our company has its own factory and provides personalized processing and custom service for customers. Merchants only need to provide product samples or clear pictures of product details and related dimensions, and we can follow up on these for processing and customization. Our company will estimate and verify the prototype costs that may arise during the production of the customer's customized products, which may range from 100 to 400 yuan. This needs to be pre-paid by the customer. Before placing an order for customization, the merchant needs to pre-pay 30% of the expected funds based on the quantity of the customization.                                                               

 Transaction Terms

All the products on this website have real-life photos, detailed descriptions, materials, dimensions, and sizes. Please feel free to shop with confidence.

Color Difference Explanation: Due to differences in background lighting and the color reproduction of computer monitors, color differences and colors of the goods may vary, which are beyond our control and are not considered quality issues. The goods are subject to actual items. Most jewelry is handmade, and if you are very concerned about color differences and minor imperfections, please carefully consider before placing an order.

About shipping: After the buyer places an order and makes payment, we will ship the goods within 48 hours (two days). Generally, if an order is placed and paid before 5 PM, the goods will be sent the same day. In the event of stockouts, we will contact you by phone or Alipay to inform you. When shipping, there are dedicated picking personnel to check the shipping documents and the goods. After confirmation, they will be placed in corrugated cardboard boxes and sent out.

Express Logistics: Our default express delivery is ZTO Express. If you need other express delivery services, please contact our online customer service. If the express delivery does not arrive or if you need the goods urgently, please contact the customer service to change to SF Express and China Post. For large consignments, please inform the customer service of the latest logistics company address and the name of the freight station for transportation. This will help you pick up the goods in the shortest time and the nearest location. Please note, express delivery and logistics are beyond our control, and please do not use the service attitude and arrival time of express delivery and logistics as the basis for our evaluation.

04 About Receiving: Please personally sign for the goods upon delivery. If the delivery is accepted by family members, friends, or the gatekeeper, it will be considered as if you have personally signed. Please ensure that you open and inspect the goods on the spot before signing. If there are any damage to the goods during transportation, please verify the damage with the delivery personnel directly and claim compensation or refuse to accept the delivery.

After-sales service: If you encounter any quality issues within three days from the date of receipt, please contact us immediately. We will provide a response for returns and exchanges. We will not accept any requests after the three-day period. If there are no quality issues, we will not process any returns or exchanges. If the buyer simply does not like the product, if the product differs significantly from the pictures, if it does not meet their expectations, or if they are dissatisfied or feel that it is not as good as they imagined, these subjective reasons are not acceptable for returns or exchanges. However, if there are any objective quality issues such as rust, peeling paint, or loose stones, we will provide a full refund or exchange.

06 Regarding feedback: Your honest evaluation is our relentless motivation for progress. If you are satisfied with the product and feel happy, please give us encouraging positive feedback. If you encounter any issues that are slightly dissatisfying, please communicate with our customer service immediately. We will resolve any problems quickly to eliminate your doubts and dissatisfaction in the first place and return you a pleasant experience.Joyful mood.