1. How do you return your products? If there are any quality issues, who pays for the shipping costs?

Answer: Dear customer, if the return of the goods is due to personal reasons (e.g., not liking the style, not meeting the expected quality, or significant color differences), the buyer will have to bear the round-trip delivery fees. If the return is due to a quality issue, please take clear photos within 24 hours of receiving the goods. We will weigh whether to destroy the products on the spot or return them based on the number of products with quality issues (Note: If you cannot accept the destruction on the spot and taking photos after the destruction, we will not arrange a refund for you and will not bear the return shipping fees). For returns after 24 hours, we do not accept post-sale service for quality issues. If a quality issue requires a return, the return shipping fees will be borne by us. The standard for calculating the return shipping fees is based on our shipping fee template. We do not accept the customer's claim of how much the shipping fee should be (as we cannot verify the courier fees in your area and can only calculate them based on our shipping fee template). Please be cautious when making a purchase if you are concerned about these terms!
 How much goods can I get from your website to enjoy free shipping?
Answer: The company's policy states that anyone who places an order of over 1000 yuan on our website is eligible for free shipping (excluding remote areas, Hong Kong, Macau, Taiwan, and overseas regions).
 3. I have purchased a lot of goods from your website. Can I enjoy any discounts or promotions?
Answer: Our company's website backend has a setting for automatic member upgrade policies. As long as your historical cumulative amount reaches the member upgrade requirements, the system will automatically discount your orders.
 4. I have placed an order on your website, when will the goods be shipped? When will I receive them?
Answer: In general, orders paid before 3 PM will be shipped that same day (if the color is in stock), but if there are stock shortages, it may take the next day or the day after that to ship. For orders placed on the day of a promotion, shipping usually starts the next day or the day after that.
 5. Are the images on your website all taken by a camera? Will there be a big color difference when I receive the goods?
Answer: About 80% of the products on our website are taken by real shots, and about 20% of the styles are general network images. When we take photos, we will try our best to restore the true color of the products, but due to reasons such as photography technology, lighting, and display, there may be some color differences. The picture is for reference only, and the specific product should be determined by the actual object. If you are concerned, please be careful to shoot!
 6. Can we return the goods if we can't sell them all after we receive them?
Answer: We are the first manufacturer supported by Alibaba to offer a 7-day no-reason return policy. As long as your goods have not been opened or used and are returned in an undamaged condition that is suitable for resale, you can return them within 7 days after receiving them. We will not arrange for a return or exchange if the 7-day period has passed.

 About the shipping process
After the customer places an order, our company's corresponding customer service prints out a product list and hands it over to the warehouse manager. The warehouse manager then checks the inventory in the warehouse against the list to pick up the goods, which is then handed over to the packing staff for counting and inspection. Finally, the shipping staff delivers the goods to the courier company and together with the courier checks them. After the courier signs the list to confirm, the goods are packed and handed over to the courier company for scanning and shipping. The shipping staff then brings back the list to the account manager for retention.
Special Note: As we are a wholesale website, each item is shipped quickly. We have real-time wholesale in physical stores, and it is difficult to update inventory in a timely manner. If there are stock shortages of less than 4 items, we will ship directly without further notice; if the shortage is significant, we will communicate with customers by phone. We hope that our customers will understand.
 About the delivery time
After the customer places an order, the goods will be shipped within 48 hours. If the delivery date falls on a holiday and the courier is on vacation, the shipping time will be postponed. Once the actual shipment is made, the shipment will be declared. If the receiving city is different, the receipt of the goods will also be different. Generally, it takes 3 to 7 days to receive the goods after the actual shipment (some remote counties often need to pass through many transfer stations to reach, which may take 5 to 7 days). We cannot guarantee that the product will definitely arrive at the buyer's hands within a few days after shipping because we cannot control the efficiency of the carrier courier company (or post office) and we cannot understand the quality and attitude of the courier in your area. We hope that the buyer will not blame the company because of the mistakes of the logistics company. Please understand our helplessness and inaction in this issue.