First of all, thank you all for coming.Rongbei Household Products FactoryOur company is located in Yiwu, the world capital of small commodities in China, dedicated to high-quality household goods and storage supplies with a comprehensive range and reasonable prices. We achieve our business characteristics through a variety of products and the principle of low profit and high volume sales, winning the trust of our vast customer base. We enjoy a high status among consumers and have established long-term and stable cooperative relationships with many retailers and agents. Our products are fashionable and beautiful, reliable in performance, and of superior quality. Our products are sold all over the country, and our high-quality products, reasonable prices, and perfect after-sales service have earned us a good reputation in the market, winning the love of our vast partners and consumers.
The company adheres to the business philosophy of "customer first and forward-looking innovation," and maintains the principle of "customer first" to provide high-quality services for our clients. We warmly welcome all customers!
We adhere to the business philosophy of 'people-oriented corporate culture, customer satisfaction as our mission, and industry leadership as our goal.' Over the past few years, the company has always taken the market as its guide, leveraging the two major advantages of quality and service. To meet the competition and challenges brought by the small commodities era, we will continue to increase our investment in product quality and after-sales service.
In the future, the company will continue to use "sharing" as the core value of the enterprise; adhering to the business philosophy of "win-win cooperation", taking customer needs as the guidance, actively innovating, making steady progress, and continuously meeting the personalized needs of users to provide customers with more competitive products and high-quality after-sales service guarantees.

How many pieces are required for a batch, and do you support mixed batches? Are there any restrictions on the amount? How is the freight calculated?

All products can be purchased in minimum quantities as specified on the website; we support mixed batch orders, where the total amount reaches 100 yuan, with no limit on the quantity. We accept two types of transactions: Alipay and direct bank transfers. Each product is clearly labeled with the

Weigh the product, place the order, and the system will automatically calculate the weight. The shipping fee will be generated automatically based on the weight. The generated shipping fee is for express delivery. If you need to send by logistics, please contact customer service to modify the shipping fee. The logistics shipping fee is collect on delivery.

Are the goods available for the listed products? What should I do if there are no goods?

All our products are sold on a spot basis, and the items displayed on the page are all in stock. Please feel free to purchase with confidence. Due to the large variety of products and daily sales volume, some products may not have been removed in a timely manner, resulting in...

We apologize for the stockout situation and will contact you by phone or Alipay to resolve the issue.

I have already paid.What express delivery service should I use?,When will the shipment be made, and how long will it take to receive the goods?

The default shipping method for our store is Tian Tian Express. If your location is not covered, please contact our customer service to arrange other shipping options. If you choose other shipping methods, you will need to pay the difference in shipping costs. For large items, please contact our customer service to modify the logistics freight. All logistics freight is collect on delivery, and you need to pick up the goods at the logistics company. Due to the large volume of daily shipments, we will ship your order within 24-48 hours after your payment is successful, based on the order payment sequence. The delivery time will vary due to distance, weather, and the operational procedures of different courier companies. Normally, it takes 1-2 days to reach the regions of Jiangsu, Zhejiang, Shanghai, Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin, 3-5 days for other regions, and 4-7 days for remote areas. For provincial logistics, it usually takes 3-7 days! If you have not received your goods after the corresponding number of days, please contact our customer service. (If there are delays or loss of parcels due to peak online sales seasons, surges in shipping volumes, or courier companies' overflow, please understand. We will handle the situation appropriately.)

I don't have Alipay, is there any other way to complete the transaction?

What should I do if the product I receive has quality problems or is out of stock?

If there are any shortages or quality issues with the goods after receipt, please contact the after-sales customer service within three days. For goods with quality issues, please take photos of the goods upon receipt and send them to us for confirmation. You can send us images through our Alipay. We will give you a satisfactory solution. If there are shortages, please contact our customer service to apply for a refund if the shortage is noted on the list.

I have received the goods, but I am not very satisfied with them. Is it possible to exchange or return them?

If you are not satisfied with the product, you can exchange or return it within 7 days after receiving it. Please note that the product must not be used and the original packaging must be intact. The shipping fee is on your own.

The following circumstances are not refundable.

The product packaging is damaged or incomplete, and the product accessories or related documents are incomplete.

B Unauthorized repair or modification;

C was not used or stored in the normal manner.

D. Post-sale service period of the goods; Customized goods;

Seasonal products are non-refundable after the expiration date (e.g., fans in summer and warm patches in winter).

For products that have been discontinued by our company, we regret that we are unable to offer refunds or exchanges.