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Corporate Certificate:

Contact information:

Thank you for visiting our website. We welcome your call or visit to our factory for further discussions. We are always ready to serve you.

Yuyi City Yutong Cosmetic Tools Factory 

 

 

 

1: Purchase Information: We are a manufacturing enterprise with strict service regulations and standards. On the one hand, it ensures the smooth operation of our business, and on the other hand, it is a guarantee of the quality of customer service. If you are not satisfied with our service terms, please contact us, and we will humbly accept your opinions. But before we make any changes, please respect our service terms!

2: Shipping Time:

1: We promise that the order will be shipped within 2 working days. However, we are trying to speed up the shipping process, and orders placed on the same day will be shipped within the next working day.

2: If you do not specify a logistics company, we will ship your goods in the best way we know, without further notice.

3: After the shipment, we will inform you of the tracking information through a message. Please treat it with care and patience, and try not to consult the customer service repeatedly, as this will reduce our work efficiency and inevitably affect the shipment of your order!

3: About Color:

1: Due to various reasons, we cannot avoid having a large number of mixed-colored products. For mixed-colored products, we have clear instructions. Please refer to the detailed information page of each product.

2: We will try our best to distribute the items in the color you requested, but if the color you requested is out of stock, we will randomly distribute them without further notice.

3: If your shop or your customers cannot accept mixed colors, please contact our sales personnel in advance - Alipay: yuton66 

4: About Damage:

1: We have done our best to pack the products. Even for the drop-shipping orders with a value of only 10 yuan, we will take them seriously and ensure the best packaging conditions at any cost.

2.Each product that is shipped from Yutong has undergone strict product inspection, so there should be no original damage.

3.Under the current logistics conditions in China, no matter how good the packaging is, it is impossible to avoid product damage.

4.We are a manufacturing enterprise, so our profits are very thin and we cannot afford the losses caused by damaged logistics.

5: Out of Stock Handling:

1. Due to our large inventory, inaccuracies in inventory data may occur for various reasons.

2. Confirm and negotiate with our sales personnel in advance when submitting an order.

3. If you place an order directly and pay, we will ship the order if the amount of missing goods is less than 10%. If the proportion is higher, we will inform you in time.You negotiate the handling method.

4. If you place an order directly and make payment, we will notify you in case of stock shortages, and you can choose to have the item re-manufactured or to receive a full refund at your discretion.The re-customized product will be delayed in shipping, please understand.

6: About After-sales Service:

 1: When you receive the goods, you should inspect the goods. If you find that the quality of the goods is indeed a problem that affects normal use, please contact the responsible person within 3 days of receipt. For products with quality problems, we will bear the return freight, and the refund amount will be deposited into your prepaid account. 

2: Even though we have thoroughly packaged the goods before shipment, there may still be unforeseen damage. If it's the courier's fault, please directly contact the courier company for responsibility!

3: If you are sending by air freight, due to the various uncertainties during the air freight process, any damage that occurs during the transportation, please contact the freight forwarding company responsible for the compensation.

7: Return Process:

1Please contact our staff directly by phone, and we will be in touch with you.48Handle within the hour and contact you promptly.

2If you return the goods, we will refund the payment to your prepayment account. If you still want to purchase this product, please confirm with the sales representative again! 

8: Under the following circumstances, we have the right to refuse the customer's return or exchange request:

• 1: The goods are damaged, but it is not raised within 24 hours after receipt.

  2: The quality problem of the goods but not within 5 days after receipt. 

  3: If the product is returned without communication with the responsible person, we will not process it.

  4: Customers' specific requests for product color or style, the company strives to meet these requests to the best of its ability. If the specified color or style is available in the warehouse, the order will be shipped as requested. If the specified color or style is not available, the order will be shipped randomly. The color of the product images is for reference only and there is no guarantee that the actual shipped color will be exactly the same as the image. If the color or style does not match, returns or exchanges will not be allowed.