Question: Choosing a logistics and express delivery service.

Answer: Our company has cooperation with multiple courier companies, and the default shipping method is China Post. We can also ship with STO Express, LONGBONGS, EMS, Best, Yunda, and SF Express. For international shipping, we use EUB. If you need other courier services, please contact customer service for the difference in price. Generally, the goods will arrive within 3 days after shipping, and it will take 5-7 days in remote areas. The specific speed depends on the arrangements of the courier company.

Question: Shipping Time

Answer: Customers who place orders before 4 PM generally receive shipping, while those after 4 PM do not guarantee same-day shipping. Urgent orders should contact customer service for priority arrangement.

Inquiry: Out of Stock

Answer: After the customer receives the product, they should immediately check if it matches the order. If there are any discrepancies, please contact our customer service on the same day. If the problem is beyond 7 days, the company will handle it according to the situation.

Question: Return and Exchange

Answer: Our store supports a 7-day return policy without any reason. If you are not satisfied with the goods after receiving them, please contact us for a return or exchange within 48 hours. We will bear the shipping costs for product quality issues, but for returns due to personal reasons such as disliking the product, not fitting the size, or not meeting your expectations, you will need to bear the round-trip shipping costs. Please carefully inspect the goods before signing for them, and confirm there are no errors before accepting the delivery. For customers who have signed for the goods more than a week, as long as it does not affect the second sale, a 10% depreciation fee will be deducted. For those who have signed for the goods more than a month, a 30% depreciation fee will be deducted.

Note: Regarding the discrepancy in stock availability from what is stated on our shipping documents, we will carefully check each stage of the logistics process, and our customer service team will promptly respond to and resolve the issue for the customer.

Question: Are there any in stock?

Answer: If there are any stock shortages at the company, the customer service will contact you in time. Due to the large shipment volume during the peak season, if there are any missing shipments for the orders you have placed, please communicate with us in time and confirm the delivery time.

Question: Free shipping

Answer: Shipping is free for orders over 500 yuan within the Jiangsu, Zhejiang, and Shanghai regions. Shipping is also free for orders over 1000 yuan within the following regions: Yunnan, Guizhou, Sichuan, Chongqing, Shaanxi, Heilongjiang, Jilin, Liaoning, Shanxi, Hebei, Tianjin, Beijing, Hunan, Jiangxi, Hubei, Henan, Guangxi, Guangdong, Shandong, Anhui, and Fujian. Regionsnot eligible for free shipping include: overseas, Taiwan, Macau, Hong Kong, Tibet, Xinjiang, Ningxia, Qinghai, Gansu, Inner Mongolia, and Hainan.

Question: One-click distribution

Answer: Apply to become our member and you can enjoy one-time shipment and member pricing. For international shipping, E-mail Forwarding charges a prepaid fee of 40 yuan, which will be refunded if there is any excess. You can also ship using services like FedEx, DHL, UPS, and TNT.

Sample

Answer: If you need to custom-make samples, please inform us of the material, weight, size, packaging, quantity, and other details. We will give you a quote at the first time and confirm the arrangement of sample making and time.

Question: What is the image about?

Answer: All buyers who cooperate with our company and pass the review can provide a vast amount of data package images.