Shopping process
(1) after the customer determines the required styles and quantities, contact our online customer service to confirm the inventory, quantity, delivery or logistics costs, delivery address and other issues of goods, and then place orders online; If you place an order by yourself, please indicate the requirements in the order message.
(2) we determine the quantity and time of supply according to the actual inventory situation, because the daily shipment is so large that we cannot guarantee that any one of them will be available at any time.
(3) upon reaching an agreement, the customer will immediately make payment through alipay. (all products in the whole hall support alipay guarantee transaction. If payment is made in other ways, please contact the customer service staff to ensure the security of your payment.)
(4) under normal circumstances, the goods can be delivered within 72 hours. Under special circumstances, if the goods are seasonal busy or the warehouse is out of stock, the delivery time will be extended appropriately. Please understand.
(5) after receiving the goods, the customer can log in ali assistant or alipay for confirmation of receiving the goods without any problems; If you have any questions, please contact the customer service staff within 24 hours
About product color
The color, pattern, packaging and other information of the products on the website are for reference only. The color difference between the pictures and the products may be caused by the problems of lighting shooting and color difference of different monitors. If the color, pattern, packaging, etc. of the product are different from the description on alibaba and do not belong to the quality problem, we do not accept return of the product.
About product delivery
Under normal circumstances, the goods can be delivered within 72 hours. Under special circumstances, if the goods are seasonal busy or the warehouse is out of stock, the delivery time will be extended appropriately. Please understand. When your item is light, I suggest you send it by express. Please consult the customer service for the specific express fee when you take photos. The logistics freight is for reference only, and the charge standard of each shipping department shall prevail. If you have the specified logistics, please specify the shipping address and contact number in the notes. If not, we will send it at random and try to send it to the nearest shipping site. In addition, we support the four major logistics shipments of jiajia, huayu, deppon and xinbang.
About the product receiving: when you receive the goods, first check whether the outer box of the goods is damaged. If there is any damage, do not sign for the goods. If you are satisfied with all our goods, please give us full marks. We will thank you for more perfect service in the future. Of course, any quality problem of the goods can be communicated with our customer service staff as soon as possible. We believe that everything can be settled in a peaceful and win-win way.
About product after-sales
We will not return goods damaged for man-made reasons that affect the second sale.
As the factory may change the product packaging according to the production situation, the outer packaging is different from the pictures on the website or the goods you purchased before, which is not a quality problem. We do not accept the return for this reason.
Multiple color, multiple products default to random hair mix. The company will try its best to meet the color and style of the products specified in the order notes. As the color and style of the warehouse cannot meet the customer's requirements, we do not accept the return of goods caused by this
The goods shall not be returned for reasons of personal preference; The buyer subjectively thinks that the quality of the goods has a problem, please issue a legally recognized written appraisal, otherwise no return
After-sales service is the most basic service of the company. Our company is willing to provide good after-sales service for you. Meanwhile, good after-sales service also requires the cooperation of customers.
Before shopping, please read our company's wholesale instruction, payment method, delivery, receipt instruction and after-sales service carefully, so that both sides can better communicate and cooperate. Thank you for your cooperation and wish you a happy shopping!