We will arrange the goods preparation as soon as possible after your successful payment. Generally speaking, orders placed before 5pm on the same day will be delivered within 48 hours. Except customized items, special circumstances such as promotion activities and holidays will be notified separately.

2.      About logistics

Our company defaults to huitong express for small items and Shentong express for large items. Please do not specify any special reasons. Please contact online customer service for consultation.

3.     Sign for the goods

All the goods are delivered to you by express or logistics. Please open the package on the spot when you sign for the goods and check the quantity. Have a problem to contact wangwang online customer service or dial our contact number15267398388. If you sign for the goods without inspection, you will be responsible for the damage or the wrong quantity.

4.      15 days replacement is supported (except for customized items). No return for any reason other than quality problems is supported

We promise to exchange the goods within 15 days. If you are not satisfied within 15 days after you sign for it and it does not affect the second sale, we support a replacement. The round-trip freight caused by the replacement of the goods shall be borne by the buyer. The replacement service does not support the exchange of the product price at the original price or the high price at the low price (for example: we do not refund the price difference after the purchase of 500 yuan and the exchange amount exceeds the purchase amount at that time).

The replacement steps are as follows:

First, please write down the replacement product name/size/color/quantity and your contact information in the express parcel to send back, so that we can deal with the after-sale service to you faster.

Second, Inform customer service to inform the replacement details.

Third, Contact the express delivery to send back to us (fill in the buyer's information, mobile phone number, etc.), keep the express bottom list.

Notes for Replacement:

A. If A gift is included with the purchase, please send it back together.

B. The warehouse refuses to accept the payment on delivery and SF express.

C. The replacement with quality problem requires you to pay the postage in advance. After receiving the goods, we will verify the quality. (Prepaid postage is returned by Alipay transfer)

5.      No replacement under the following circumstances

A. Due to personal damage.

B. There are used goods.

C. The customer did not check the damage condition when signing for the goods.

D. Complimentary items are not included in the scope of after-sales service.

6.      About the color difference

Due to the photo lighting and different monitors, our artists have tried to keep the color consistent with the real thing, but there are still a few color differences. This is unavoidable in the e-commerce industry, so buyers cannot ask for return or replacement of goods on the grounds of color difference.

7.      About customer service

Because the customer service cannot reply in time, please leave a message on Wangwang. We will reply you immediately or you can do self-service shopping. If have not week please dear friends much contain!

Customer service online time: 9:00 am - 9:00 PM, call for special circumstances:15267398388

8.      Judgment of replacement freight liability

Please contact online customer service to register information for after-sales problems first. If the freight needs To be borne by Lixun, please pay the postage first and then contact customer service to return the goods.