about pre-sales issues
1: starting batch problem: all products are OK according to the above minimum order quantity, the amount is not limited! Mixed Batch supported! Support Alipay transactions
2: delivery problem: Under normal circumstances, orders placed before 14:00 on the same day will be delivered on the same day. If orders are piled up, we will deliver the goods in the order of payment. Please understand.
3: logistics problem: Under normal circumstances, we will send Huitong within three kilograms, and Yuantong within three kilograms to 50 kilograms. We recommend that you choose logistics for more than 50 kilograms. .
About after-sales and quality issues
1. Within 7 days after receiving the goods (subject to the date of receipt of the waybill), if any product quality problem is found, please contact the after-sales customer service in time. The problem product must be packaged completely (please bring your own packaging, do not paste or write directly on the original product outer box). If you accumulate more than five kilograms of returns, the returned freight will be borne by our company. Please return 5-10 kilograms in total by ordinary logistics. Our company shall bear the freight and do not send expensive Debang and Jiaji and Tiandi Huayu logistics.
2. Please communicate with the after-sales customer service before returning the goods. Please fill in the after-sales service form in order to track your return and get timely processing.
3. We will try our best to satisfy the customer's specification of product color or style.
4. In the case of sending goods not sold by our company to our company, we reserve the right to return the goods directly to the customer without handling all the returned goods and the freight shall be borne by the customer.
5. The following conditions cannot be returned or exchanged: A the returned product packaging is damaged or incomplete, and the product accessories or related materials are incomplete; B repair or refit without authorization; C not used or stored according to normal methods; D color and color are not returned or exchanged. Products beyond the after-sales service period. E seasonal products will not be returned after expiration (for example, heating pads of Summer fans in winter).
6. After-sales service is no-frills service of the company. We are willing to provide you with good after-sales service. At the same time, good after-sales service also requires the cooperation of customers. Please read the above instructions carefully before returning or returning goods, do as much as possible according to the above regulations of the company, so as not to affect your after-sales service.
