this shop is factory direct sales, starting from one piece, supporting one piece dropshipping;

2. Questions about style, color, and express delivery:

  because it is wholesale, and then the lighter is also a small commodity, most of the lighter colors and patterns are constantly changing and increasing, and we usually ship a variety of color patterns randomly, therefore, the customer specifies the product color and pattern, express delivery,[ be sure to leave a message: please be sure to deliver the goods according to the selected style, color and express delivery. If not, please explain in time (if not, please do not ship this item)], if there is a clear message request, it will be able100% satisfied. If there is no message, we will try our best to distribute the color and pattern evenly. Customers who are picky about this aspect please go to a professional single store to buy it. The service may be more considerate. Therefore, if the color and pattern do not match, no return or exchange will be allowed, and medium or negative comments will not be accepted..(If the color and pattern do not match, return or exchange will not be allowed). Friends who do not agree with this clause, show mercy, bypass the shop, do not buy, thank you!

3. About after-sales service

1. Missing delivery:

  I can't give you a free gift just because I said there was a problem. Please forgive me and send me a new one again. Thank you! Please take a picture of the original packing box of the product in time and weigh the total weight of the goods in time (save it as evidence); Then please send the packing picture and weight to contact and check with the customer service, if it is confirmed that the delivery is missed, it will not be reissued separately. You can directly refund or reissue it when you place the next order (the freight is appropriately reduced). However, please communicate with the customer service and make remarks before placing the order (reissue the goods missed last time);

if the missing or wrong hair is just a small accessory, the value is very low. You just need to take a photo to explain to us clearly. When you buy something next time, we will add one more accessory for compensation. If you must ask us to send you one more accessory immediately, I will pay the postage for the item.