1. Glass and ceramic products cannot be returned, the ex-factory price does not include tax, please contact Customer Service for freight;
2. If there is any damage or shortage when receiving the goods, please write "damaged" on the receipt and take the receipt and send it to the customer service;
3, please take photos of damaged products and send them to the customer service for confirmation. After confirmation, the customer service will pay according to the product value [excluding freight]];

4. Glass products include but are not limited to: local bubbles, mold patterns, cup-direction wire drawing, trace dregs, etc.; Ceramics are hand-fired, sometimes with small black spots, small concave holes, lack of glaze is a normal phenomenon; Non-defective products;

1. About price
all quotations do not include freight and tax, and follow the principle of quantity discount. If you have any specific needs, please consult customer service. We will consult with the logistics company before shipment with your consent.

2. About products
because the production is produced in large batches, each batch of product details, packaging boxes and detailed photos will be different. If you mind the packaging boxes, contact the customer to provide the spot packaging pictures.

3. About freight and transportation
after your order is paid, we will arrange the delivery according to the order to ensure that the goods will be delivered as soon as possible. All orders are shipped in one piece. The cooperation includes yuancheng and aneng logistics, with a waybill number. You can track the goods information online. (free delivery is available in some regions. The specific situation is subject to actual conditions) ordinary logistics has no waybill number, and all of them are self-picked, additional fees are required for door-to-door delivery.

4. About after-sales and damage
1% of the damage of glass products is normal. If the damage is large, you can count the quantity. Take photos of the damage together within 24 hours and send them to the customer service for confirmation. If the logistics package is seriously damaged, please do not sign for it. Contact us in time, we will negotiate with you in time to solve the refund or reissue. All problems need to be solved through communication. Please contact us in time if you encounter any problems, and we will give you a satisfactory reply.

5. About flaws

this shop takes pictures in kind. Glass products are produced by machines churn out, not Crafts. It is inevitable that there are some inherent defects in the process. Common defects include but are not limited to: a small amount of bubbles, mold patterns, it is a normal phenomenon that the cup is brushed to the direction, and the mouth of the cup is uneven with trace dross, machine blowing or manual blowing. Except for the damage of glass products, there is no after-sales service. Because the color of color spraying products is processed later, long-term friction or hard objects scraping and grinding, sun exposure, etc. will lead to color loss, which is a normal phenomenon and does not belong to quality problems. There is no way to achieve perfection. Customers who require perfection or mind should be careful to order, not the best, but the value for money. Once the order is taken, the appeal is approved. What we said is.

5. About customization

for customized products, we need to pay a 30% deposit as the start-up fund. Take photos of large goods to confirm or send samples to customers. The company stipulates that the final payment before shipment can be paid before shipment. Cash on delivery is not supported. Customized products cannot be sold twice, so customized products are not returned or exchanged. Please be careful if you mind.