1. About delivery time

in stock and out of stock sets of this delivery time, please consult the shopkeeper:

(1) in stock Delivery time: about 1-3 days after payment

(2) out of stock Delivery time: about 2-5 days after payment

2. About chromatic aberration

all pictures in this store are taken in kind. There will be some color difference between the light and the display. Please know that such problems cannot be given medium or poor comments and used as the basis for complaints.

3. About size

the size is measured manually. Due to factors such as different measuring tools and measuring methods, there will be an error of 2mm.

4. About customer service

if your consultation fails to respond in a timely manner, it may be due to excessive consultation volume or system failure.

5. Product quality commitment

we strictly carry out the whole process inspection on the products, and pack and deliver the products after they are confirmed to be qualified.

6. Service purpose

fast, decisive, accurate, thoughtful and enthusiastic

7. Service objectives

service quality wins customer satisfaction

8. Handling measures during transportation

if there is any damage during transportation, we shall bear the responsibility. The goods we have delivered to you are in good condition. Note: the buyer has received the goods. Please check whether the goods are damaged, if there is any damage, please take a picture to confirm it to us within 24 hours, and we will handle it for you in time. If the time is too long, we will not be responsible, please understand.

9. Transportation instructions

generally, there are two ways to deliver goods: logistics and express delivery.

A: the advantage of logistics is that the freight is cheap. The disadvantage is that the time is A little slow. After the goods arrive, the consignee must pick up the goods at the arrival station. After the logistics goods arrive, they will be notified by phone, the consignee only needs to bring his ID card to pick up the goods.

B: the advantages of express delivery are fast transportation and door-to-door delivery (within the scope of express delivery). The disadvantage is that the freight is relatively expensive. If it is not urgent, it is generally recommended to send logistics.

10. Damaged reissue

although the packaging of our products is very strong, due to the long-distance transportation and distribution to a third party, there is a risk of transportation, so it is inevitable to squeeze lamps, especially the lampshade of glass products, if you find that the lampshade or accessories are damaged when receiving the goods, please contact us immediately and provide photos of the damaged accessories. We will send you the accessories by Express for free.

11. Product price commitment

in order to ensure the high reliability of our products, all our materials are made of superior materials. Under the same competitive conditions, our company will provide you with a sincere and favorable price on the basis of not reducing the technical performance of the products and changing the parts of the products.