Customer Q & A

1. I want to know what is the freight?

Answer: The freight is the actual cost according to the freight method chosen by the customer. Generally, the freight is delivered by Express (the freight is calculated according to the actual weight and transportation distance of the goods),
if customers have special freight requirements, we will try our best to meet them. Please rest assured that the company will not charge more customer freight and will return it to you in case of overcharge.

2. I want to batch products. Is there a price list? Can you send it to me?

A: All prices are available on the website. You can check them or consult our customer service according to your actual needs.

3. Are all the pictures on your website in stock?

A: except for the customized area, it is basically available, because we have a large number of wholesale customers, and occasionally some products are temporarily out of stock. In case of shortage, our customer service will inform you of the replacement in time. If the customer does not agree to exchange the goods, the company will return the excess payment to you in time.

4. Are all your wholesale prices on the website?

A: Yes, the price on the website is the wholesale price. You can apply for membership. Members can enjoy membership discounts according to the accumulated amount and the number of orders placed.

5. How do you sell your products? Do you directly shoot it online?

Answer: You can shoot online or through Customer Service consultation

6. How to fill in the shipping fee when I place an order?

A: Generally, the freight is automatically generated according to your product weight and delivery location. In case of special circumstances that no freight is generated, you can fill in a number (for example, 8), after you submit the order, our customer service will modify the order amount according to the actual weight of the goods you ordered and the freight calculated by the required shipping method, you can pay after you change the amount. For logistics, please contact Customer Service for detailed accounting.