What kind of express do you usually send? How long can you deliver the goods?

Because we have a large number of wholesale varieties and are relatively cumbersome, the distribution speed is relatively slow. Generally, orders paid before 3:00 on the same day will be shipped on the same day. If you are particularly urgent, please communicate with customer service first, it is required to ship in advance. In addition, in order to reduce the error rate of orders, we usually enter the courier number into the transaction information when making orders, if you do not find the tracking record on the same day, it will take the next day to deliver the goods. We entered the express number when making the order. Please understand the inconvenience caused to you.

By default, we send ZTO Express (some special requirements can send other express). If you are urgent, you can choose SF Express, but generally the postage is paid on arrival. Free shipping for freight over 300, there are a lot of goods in our company, which are generally available on shelves. By default, if there is a small amount of out-of-stock, they will be sent directly without contact. We will make remarks. If there is out of stock, please contact Customer Service for refund or transfer to Alipay when receiving the goods. If you need out of stock, please write out of stock in the order remarks. Please contact us, in this way, the warehouse will contact the specific situation when distributing the goods.

The working hours of the customer service are from 9 a.m. to 23 p.m,

I have two orders and need you to change the postage, but what should we do if we are not here?

If we are not at the computer side, you can pay directly, because the weight of the product is not particularly accurate, we will transfer the overpaid postage directly from Alipay to you, but you need to leave a message to tell us, otherwise, we don't know that you have paid more postage.

What should I do if I have quality problems?

If you buy any products of our company, please contact us in time if you have any quality problems or if you have less hair, we will solve the problems for you immediately.

1. Within 7 days after receiving the goods (subject to the date of receipt of the waybill), if any product with functional failure or quality problems is found, please contact us in time; It will not be accepted within the time limit, and the false report will not be accepted once verified;

2. The buyer is dissatisfied/disliked/not what I want or not sold as the reason, the product actually has no quality problems, we will not return or exchange;

3. Customers need to unpack and check whether the outer packing box is damaged or not when receiving the goods. If any product is damaged due to transportation problems, please ask the relevant transportation company to issue a certificate stamped with the official seal, and provide this certificate to us, and we will assist the customer to make a claim; If the goods are damaged or lost due to logistics, we will not bear relevant responsibilities.

4. All customers should protect the integrity of product packaging, complete accessories or related materials. If the product has quality problems, we will exchange the product within the specified time;

5. If the returned product packaging is incomplete, the accessories or related materials are incomplete; Unauthorized repair and modification; Not used and stored according to normal methods; Beyond the warranty period of the product; The returned product is labeled and faked, we will not bear the return.