after-sales service Time: 10:00 -- 18:00 [working day]

delivery time: Monday/Saturday and Sunday, only orders will be received and no delivery will be made.

1. Our commitment

a. All products in this store provide three guarantees after-sales, and wholesale customers can exchange them after-sales within 15 days; mobile phone protective film/protective case will not be returned or exchanged due to special quality problems of the product. Please do not order if you do not agree with this clause.
B. Our products are all taken in kind and described truthfully.
C. All goods in this store are accepted for 7 days without reason. (Except for special instructions or prior agreement; The return and exchange rules are very important, please read carefully)
d. Our store will provide you with perfect pre-sales and after-sales services.
D. If any quality problems occur to the wholesale customers and distributors of our products, the seller and the seller shall bear the shipping freight respectively.
F. If any quality problems occur to the retail customers of our products, they will be returned or exchanged after sale (the customers with orders below 200 yuan are retail customers), the freight will be borne by the buyer! Because our prices are all wholesale prices, do not order if you do not agree with this clause.

2. Warm tips

a. Due to shooting light and other reasons, there may be some natural color difference, but it will not affect the overall appearance feeling. Please refer to the actual product, please pay attention to it;

b. Online shopping, color difference is inevitable, which cannot be taken carefully. Color difference is not used as the basis for medium or poor comments;
c. If serious color difference occurs, unconditional return and exchange is supported;
d. Product batches are different, and there may be some slight differences. The actual product shall prevail. Please pay attention to it;
e. Please consider carefully before purchasing. Please do not buy blindly. If you encounter any problems, please contact our online customer service for detailed inquiry. We will serve you wholeheartedly;
f. If the customer service is busy, please wait a little or leave a message. We will reply to you within 24 hours.
G, special offer and free shipping products are not after-sales, please pay attention to each buyer.

3. Return and exchange rules

a. Basic conditions for applying for return and exchange:
(1) return and exchange goods should keep the original appearance when receiving the goods (except those with quality problems);
(2) the outer packaging and accessories of the returned goods are intact;
(3) no traces of use, no wear, etc., does not affect the secondary sales.

B. Cases where return or exchange is not allowed:
(1) the product is damaged by human damage, packaging disassembly damage, etc;
(2) the product has traces of use, wear, stains, etc., which affects the secondary sales.
(3) if the product has quality problems, it can only be replaced with products of the same specification and model, and cannot be converted into other types of products; If the buyer wants to convert the price into other types of products, check clause C.

C. Return and exchange other equivalent product shipping expense, except for quality problems, shall be borne by the buyer! The return payment is calculated as 20% off of the latest price of the product, excluding the freight at that time.

D. The seller shall bear the freight for the return and exchange of quality problems, and the returned goods refuse to receive the delivery.

E. Return and exchange customers please indicate your Wangwang ID, consignee's name, address, contact number and instructions on how to replace the goods.

Recommended Express: YTO, STO, EMS, Yunda, Tiantian, ZTO, Huitong, etc.(Return goods only accept ordinary express delivery fee first paid by the buyer)
special statement! Our company rejects surface mail and self-delivery. The after-sales storage period sent back to our company is 15 days, and our company will handle it by itself if it is overdue! Please contact after-sales customer service within 15 days after sending!