I. After-sales service guarantee:

1. Be responsible for installing the equipment ordered by users free of charge and debugging it to normal operation.

2. Provide users with basic operation and daily maintenance training services free of charge at the installation site.

3. Provide warranty service for the equipment of this project according to the manufacturer's standard warranty regulations from the date of acceptance of the equipment.

4. Equipment outside the warranty period is charged only for faulty parts at the cost price.

5. The service response time is 24 hours and arrives at the fault site within 24 hours. (Within Guangdong province)

6. Provide free upgrade service for system hardware equipment.

7. Users will be visited or visited irregularly to understand the operation of the equipment and solve users' problems.

II. Technical Service training:

1. Installation and debugging:

(1) all equipment products in this quotation document of our company are brand new & original equipment.

(2) our company is responsible for sending the purchased equipment to the user's location for installation and debugging after passing the factory acceptance.

(3) after the installation and debugging of the purchased equipment are in place, the technicians of our company will conduct all-round training for users.

2. Installation and training:

(1) our company will be responsible for organizing professional technicians to install and debug the purchased products according to the actual requirements of users to ensure the smooth progress of various installation and training.

(2) the Company will strictly abide by the rules and regulations of users, take good care of users' equipment, keep users' trade secrets, technical secrets and process secrets.

III. Acceptance criteria:

1. Acceptance method: all equipment shall be checked and accepted in quantity and quality according to the manufacturer's product acceptance standards and relevant clauses in the contract.

2. After the initial acceptance equipment is sent to the user's installation site, the buyer shall inspect and check the quantity, basic quality, outer packaging, etc. of the goods, that is, the initial acceptance.

3. After the initial acceptance, our company's technical personnel will come to the door to carry out installation and debugging according to the user's requirements. The results should meet the requirements of use. During this period, we found that there was a problem with the quality of the equipment, and our company replaced it unconditionally, until it is accepted and used normally.

IV. Quality assurance and after-sales service commitment:

1. The quality of the equipment shall be guaranteed for one year according to the manufacturer's standard. During the warranty period, our company is responsible for the warranty and replacement of spare parts and equipment that need to be replaced due to improper operation. The equipment provided by our company is guaranteed according to the warranty scope and time promised in the contract.

2. After the warranty is over, our company will continue to provide after-sales service and be responsible for regular maintenance and repair of the provided equipment. Unlimited life-long service.

3. According to the service policy of factory after-sale, the technical staff of our company will provide on-site service.

4. Hotline consultation service: when you encounter any operation or after-sales problems during the use of the equipment, professional after-sale service customer service will provide you with considerate service.

5. Service process:

(1) the customer specialist answered the phone, quickly judged the fault type of the equipment by consulting the fault situation, and informed the after-sales technical personnel of the company of the fault.

(2) there are engineering and technical personnel of the company to judge the cause of the failure, solve problems that users can solve by phone and video, and problems that users cannot solve. Engineering and technical personnel of the company will carry relevant accessories, software and tools to quickly arrive at the destination within the specified time and eliminate faults.

(3) after the technical engineer solves the problem, fill in the Service report and make records and archives.

V. Tips:

to protect your legitimate rights and interests, avoid unnecessary losses. You can choose paid service if the product fails or is damaged due to the following reasons.

1. Your equipment is beyond the warranty period stipulated in the contract.

2. Equipment damage caused by improper operation according to the instructions.

3. Your device has been repaired by unauthorized personnel.

4. Failed to use the consumables specified by the manufacturer.

5. Your equipment uses non-standard or unpublished software or illegal accessories that have not been certified by our company, and other damages caused by force majeure such as natural disasters. In order to guarantee your rights and interests, our company will provide better after-sales service, welcome your supervision of our work and provide valuable advice. We sincerely hope that our service will make you more satisfied.

Hengcheng Weiye specializes in R & D, production and sales: UV printer, Toshiba UV printer, small UV printer, toy printer, high spray UV printer, cylinder printer, Ricoh UV printer, welcome to inquire.