in principle, we do not accept returns (products can be exchanged through negotiation due to factory quality problems, but the transportation costs incurred shall be borne by the buyer, and our quotation does not include any costs. Ex-factory price. Our products are shipped strictly by quality inspectors to ensure product quality.100% is no problem, but due to various uncertain factors, our factory can only guarantee that 97%-98% of the product quality is no problem after arrival, and 2%-3% is exempt from liability.)

our toys are cheap and good value for money. Some buyers feel that the workmanship is rough and defective after receiving the goods. They are not good materials. They are different from what they imagined, but these are not quality problems, no matter what is perfect, too picky buyers please detour!

The following conditions cannot be returned or exchanged: The Returned product packaging is damaged or incomplete, the product accessories or related materials are incomplete, unauthorized repair or modification, not used or stored according to normal methods, products beyond the after-sales service period.

About shipment
1. After the customer places an order for payment, it is generally arranged to be delivered within 2 days. Orders placed or paid after 17:00 every day are deemed to be delivered the next day. The warehouse is on holiday on Sunday and will not be shipped. In case of a temporary holiday, we will make an announcement on the homepage of the store.
2. If you fail to deliver the goods in time due to special reasons, you will contact the buyer immediately. Please forgive me, thank you very much.

About logistics
1. Express delivery: default Yunda, Yuantong, Debang Express, etc. Those who have not communicated will be shipped by default express delivery. If you need to specify any express or SF Express, please contact customer service. SF Express needs to make up the difference and report the actual receipt.
2. Logistics: freight is generally paid on arrival, and goods need to be picked up at the freight station. The logistics company can be provided by the customer. If the customer does not specify logistics, we will choose the appropriate one for you by default.

About receiving goods
1. If there is any shortage, please leave us a message within 24 after signing, and we will help you verify the situation as soon as possible.
2. If the package of the goods is damaged, the goods are missing or damaged, please take photos and leave a certificate, reject the Express, and contact us to handle it.

About return and exchange
1. The quality problem of the product itself leads to the lack of functions of the product itself. We will return and exchange the product, but the freight incurred therefrom shall be borne by the buyer (most problems can be solved by replacing the battery, adjust the battery riding position, thread connection... and other simple ways to solve the problem. Sell toys and repair toys).
2. We will not provide return or exchange for other reasons that are not the quality problems of the product itself, such as poor sales and not as good as expected.
3. If you really want to return the goods at a discount based on the length of time when the products and packaging are intact, the buyer shall bear all the freight, 20% off within 7 days, and 70% off for all products above 7 days.

About after-sales
please feedback the product problem to our after-sales service within 3 days after receiving the goods (subject to the receipt time). If there is no after-sales problem beyond its deadline, it will not be accepted. Please accumulate products with quality problems and return them by ordinary logistics. The returned freight shall be borne by the buyer. For quality problems, please contact our customer service for registration. If the accumulated products have not been registered, they cannot be returned or exchanged.