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① due to the wide range of goods in our store, there will be occasional out-of-stock phenomenon, which will cause inconvenience, please forgive me!
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② products in stock can be shipped on the same day before 4 o'clock. If the out-of-stock products are confirmed, Wangwang will notify you first. If the notice does not reply, the consignee will be called the next day, therefore, if the order is sent on behalf, please note clearly.
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There are options to choose the color of the product, and we will ship the product according to the order. If there is no color option, it is usually shipped randomly, and it is sent randomly according to what color our warehouse has.
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③ Please make full use of "leave a message to the seller" to note your special requirements. We try our best to satisfy, thank you for your support!
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& Try to note clearly on behalf of the order.
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About Express Delivery
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The company defaults to ZTO Express, and sends large items to aneng logistics. If you need to send logistics, please contact us to change the freight to 0. The logistics fee is paid on arrival, and you can pick up the goods yourself. If there is a designated logistics, please note the logistics company's pick-up address and phone number in Chenghai when placing an order. If there is no designated logistics, we will arrange logistics for you, but we cannot guarantee that the pick-up point is very close, logistics needs to be picked up by ourselves. The fees charged by various logistics companies are not standard. We do not bear any fees in logistics. Recommend of customers find the leased line logistics companies from Chenghai to the place of receipt by themselves, chenghai is already one of the most developed logistics centers in the country. We are not engaged in the logistics industry and do not understand the hidden rules of logistics. Our experience in logistics is only for reference, do not bear all kinds of "accidents" caused by logistics ".
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About after-sales service
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24 hours after receiving the goods, the kernel will give feedback to the customer service if there is any problem. Please be sure to check the quantity and quality of the goods in person and whether the packaging is intact. If missing or damaged, please contact our customer service on the spot before signing for confirmation. If there is no inspection and receipt, our store will not be responsible. Please exercise the rights of consumers! Ensure your own interests! If the product is damaged during transportation and cannot be repaired, our company will return the product or reissue the repair accessories for free, but the cost of returning the product and reissuing the accessories shall be borne by the buyer, and the probability of damage is very small, we will try our best to pack well to avoid damage. Please accept before placing an order!
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About return and exchange
① return and exchange without quality problems: if the buyer needs to return the product for personal reasons, the damage loss caused by the return transportation of the returned product is relatively large, and the refund is 20% off the original price, for more than one month, we do not provide return or exchange services without quality problems. Please contact customer service before returning the goods, and put the return details in the returned goods, so as to track your return and get timely processing. Note: the buyer who returns the goods above shall bear the freight back and forth. For free shipping items, the freight when we deliver the goods must be deducted.
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② quality problem return and exchange: please contact customer service as soon as possible if there is any product quality problem. If the accumulated weight reaches 20KG, the return shipping fee for the replacement will be borne by our store (please contact online customer service for specific express delivery or logistics) if you do not want to return the goods in advance according to the weight requirements, the return transportation costs shall be borne by the buyer.
③ damage caused during transportation: please be sure to unpack and check in front of the logistics or courier when receiving the goods. The carton is elastic and the plastic toy is inelastic, therefore, the outer box may not be damaged or the contents may be damaged. Please check the goods before signing. 50% of the damage to the product is within the normal range. We will provide the service of reordering and reissuing accessories again, but we will not reissue them separately.
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④ transportation is completed by a third-party logistics company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle arrangement, traffic conditions and so on, and is not used as a reason for returning goods.
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§ different batches of goods sometimes have different patterns or colors, subject to receipt. If you are a perfect person or a buyer with counter complex, please go around and don't buy it with mercy. Thank you. Our store is handiwork, and small flaws and scratches are not quality problems, if you have to use reflective surface to see small scratches, we recommend that you go to the physical store to choose and buy, I'm sorry. We value every comment you give, please don't give a comment less than five points easily! Any behavior of scoring low scores without effective communication is a kind of harm to each other. If you are not satisfied with our products or services, please contact our customer service first, we will definitely give you a satisfactory solution in the shortest time. I hope you don't give a low score on impulse, and you must give a full five points! All our staff will make unremitting efforts for this!
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