After-sales Information

    About Color Difference

     Dear, All products are photographed with actual items. Due to differences in lighting or production batches, there may be slight color differences between the actual items and the photos. Please refer to the actual items you receive. If you cannot accept this, please be cautious when shooting. Thank you for your understanding!

    About the size

    Dear, Fuzzy toys are all measured by hand, and there may be 1-3 centimeters of error, which is within the normal range.

    About Packaging

    Dear, The warehouse defaults to bulk shipping (anti-moisture bags + woven bags), and if you need special packaging such as individual compression, please contact customer service.

    About Delivery

    Dear, The warehouse defaults to standard express delivery. For large quantities of goods, logistics express or collect on delivery arrangements will be made, and if you purchase multiple items, please consult the customer service to change the freight.

 关于签收

      Dear, please confirm the integrity of the parcel when signing for it, check the quantity, and then sign. If there are any problems, please contact our customer service as soon as possible within three days from the date of signing to verify and resolve the issue.

    Return and Exchange Policy

    Dear customers, Due to the high volume of production and shipping, our profits are slim. We do not support a seven-day return policy for custom-made or undamaged goods with no quality issues. Thank you for your understanding!