The payment has been made. When will the goods be shipped, and how long will it take to receive them?
Due to the large daily shipment volume, we will ship your order within 0-48 hours after your payment is successful, based on the order payment sequence. The delivery time may vary due to distance, weather, and the operational procedures of different courier companies. Normally, for orders shipped to Jiangsu, Zhejiang, Shanghai, it usually takes 1-2 days. For Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin, it takes 2-3 days. For other regions, it takes 3-5 days, and for remote areas, it takes 4-7 days. For provincial logistics, it usually takes 3-7 days! If you have not received the item after the corresponding days, please contact our customer service. (If there are delays or loss of parcels due to peak season for online sales, sudden increase in shipment volume, or courier company overflow, please understand. We will make appropriate arrangements.)

I don't have Alipay, is there any other way to complete the transaction?
We recommend using Alipay, which ensures both the security of the payment and convenience for future shopping. If you really find it inconvenient, we can also accept bank transfers.

What should I do if the product I receive has quality problems or is out of stock?
If there are stock shortages or quality issues with the goods after receipt, please contact the after-sales customer service within three days, (product defects within 2% are considered normal). For other quality issues, please take photos of the goods after receipt and send them to us for confirmation. You can contact us on Alipay to send images. If the value of the goods reaches 100 yuan, we will bear the return freight costs. For a small amount of goods that need to be exchanged, please bear the freight costs yourself. If there is a stock shortage, it has been noted on the list, please contact our customer service to apply for a refund. If you contact us after the goods are received more than 3 days or longer to explain the problem, we have the right to refuse to handle the situation according to the actual situation, to prevent the product from being damaged by personal reasons.

I have received the goods, but I am not very satisfied with them. Is it possible to exchange or return them?

If you are not satisfied with the product, do not like it, and have not used it, as long as it does not affect the second sale, with the seller's agreement, you can pay for the shipping costs and exchange the product.
The following circumstances are not refundable:
Product packaging is damaged or incomplete, or the product accessories or related documents are incomplete.
2 Unauthorized repair or modification.
3. Not used or stored in the normal way;
Goods beyond the post-sale service period.
5. If the product is received more than 3 days after the order is placed, no refunds will be allowed due to personal reasons or product sales issues.
6 For products that have been discontinued by our company, we regret that we are unable to offer refunds or exchanges.
Customized or pre-ordered products are not eligible for returns or exchanges.
Dimension issue:
All product dimensions and weights are measured manually and may have some errors. Allowable errors within a normal range are 5% or 5g.
How many pieces are required for a batch, and do you support mixed batches? Are there any restrictions on the amount? How is the freight calculated?
All products can be ordered in any quantity according to the minimum order quantity on the website; we support two types of transactions: Alipay and direct bank transfers.
We clearly state the weight of each product on our website. When you place an order, the system automatically calculates the weight, and the shipping fee is automatically generated based on the weight. The shipping fee generated is for express delivery. If you need to send the goods by logistics, please contact our customer service to modify the shipping fee. The logistics shipping fee is collect on delivery.