Support mixed batch, minimum order quantity of [2000] yuan or more, or a minimum of [20] pieces of goods.

Minimum Order Quantity

1Our company does not retail products, and the minimum batch quantity is 2000 yuan. If the amount is less than 2000 yuan, a service fee of 40 yuan will be charged.

2Each product is minimum ordered in units, and all goods prices do not include shipping fees. Fragile items include the cost of wood frames.

3When shipping, all grid frame products are shipped with wooden pallets. To save shipping costs, some products with the same item number are packed together in two pieces. Therefore, if you personally check the goods, you need to count each item clearly by item number. (It is possible that one wooden pallet is packed with two pieces of goods).

Section Two: Method of Allocation

1Our shipping time is usually 3-5 days.
A. We will arrange the goods for you on the second or third day after receiving your payment, and ensure that the goods are sent within 4 working days. The day of payment does not count, and the goods will be sent within 4 working days from the next day.
B. Because product updates are quite rapid, there may be a situation where the goods you have ordered have become out of stock by the time we process your order. In this case, our customer service staff will inform you via email or phone to let you decide whether to cancel your order or to change the style.
2. Delivery may be delayed in special circumstances.
A. Sometimes, the factory has to rush to meet foreign trade orders, which can lead to a tight schedule. As a result, the delivery of your goods may be delayed by a few days. Therefore, please be patient and don't worry. B. Sometimes, there may be a shortage of certain colors in a style, and we have to wait for the factory to spray the colors before we have them in stock. If there are many pieces of your order, we will send you the stock we have in the warehouse first, and the rest will be sent once they are ready. So please don't worry if the number of goods you receive is not correct. Our warehouse has a clear record of the shipment, clearly recording which goods have been sent and which have not. (If you need to send all the goods together, please specifically state it in your order.)

Three, Shipping

1Before arranging the shipment, our customer service will confirm the order with you. The products on the internet can basically be supplied in time, and there is no exclusion.
Except for the possibility of temporary stockouts, so after we see your order, we will first check if there are any stockouts. If there are any, I will inform you immediately.
We will inform you whether you can exchange for another style.
2. After the customer's order payment, please notify our customer service in time so that our factory can arrange the shipment in time.
3. If your order is large, we will contact you in time.
4. For products with multiple colors, you can specify the color of the product you want in the remark column before generating the order. Our warehousing personnel will send you the specified color if it is available. If not, we will send the other color without notification. (If you must send the color you specify, please specifically state it when placing the order.)
5. If you need to include a shipping list in the shipment, please specify it in your order. (Because many customers do not want us to include a shipping list.)
Enter the shipment list, without any special instructions, do not include the shipment list.)
6. If you have any other questions, feel free to contact the customer service by phone at any time.

IV. Freight Charges

1In general, we ship all goods through the freight department (directly or via transfer to most cities at or above the county level across the country).
After you arrive in the city where you are, the freight company will call you to notify you of the pickup. Freight is usually calculated based on the number of pieces.
As long as the product is not too heavy or too fluffy, some regions calculate the fee based on the weight of the goods. For specific reference, please check the shipping company's charging standards.
Yes. Customers who send their goods for transportation, the freight can be paid to the transportation company when you pick up the goods. You only need to pay for the goods when you pay us.
It's fine.
2. When receiving the goods, please check if the box is intact and the wooden frame is intact. If you suspect whether the product is damaged, please make a claim at the freight department.
The goods should be inspected on the spot. If the problem is due to the relationship with the freight department, you need to solve it yourself. If the damage is indeed not caused by human factors of the freight department,
The packaging is intact, you can contact our customer service, and the manufacturer will be responsible for the exchange.
3. If there are any special requirements, such as a specified courier department, please indicate when placing the order, and we will send it to the courier department you specify.
Cargo.

Five, after-sales service

1During the purchase process, if you encounter any problems, please contact us by phone, QQ, or email. We will discuss with you.
The various problems encountered in the shopping process.
2. If the goods are not received on time within one week, we will immediately check upon receiving the customer's inquiry and provide the most timely response to the customer regarding the corresponding issues.
3. If you find any quality problems with the goods after they arrive, you must provide feedback within 24 hours of receiving them and provide images. We will respond to you as soon as possible.
After returning the goods, we will return the amount to you as soon as possible.
4. If any damage occurs during transportation, we will not assume any responsibility for the loss, but we will do our best to minimize the impact and provide support to resolve the issue.
The product is well packaged and communication with the freight company is maintained to minimize the risk of transportation losses.
5. Before returning the goods, please communicate with our customer service. If you return the goods without any notice, we will not process it.
6. If we deliver the goods in time, and any loss caused by the delay of the freight company's delivery time, we will not assume any responsibility or compensation.

Sixth, exchange and return service

1If there are any quality issues with the product, we will immediately provide a refund or exchange upon receiving the returned item. During transportation, as the product is fragile, please handle with care.
Products may have unavoidable damage. We will not provide compensation for any damage. Please contact us within 7 days after receiving the goods to report any quality issues.
Quantity issues, if not handled within 7 days, will be deemed as no problem resolved. In order to achieve a long-term and good cooperation, we commit to the business...
If any quality issues other than human error occur, as long as the product packaging is intact, the accessories are complete, and the product has no obvious scratches, we will provide the customer with a full replacement or return.