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This store operates under direct factory management, with minimum order amounts of one item, and supports one-shop shipping;

2. Regarding style, color, and shipping options:

Since it is wholesale, and lighters are also small goods, the colors and patterns of most lighters are constantly changing and increasing. For those with multiple color patterns, we usually ship them randomly. Therefore, customers should specify their preferred product colors and patterns in the shipping details.[ English:Please leave a message: Please ensure the selected style, color, and shipping method are followed. If there is no selection, please inform us promptly (if not specified, this item will not be shipped).], if there are clear instructions, it will definitely be done100%Satisfied. If there are no comments, we will try to distribute the colors and patterns evenly before shipping. Customers who are particular about this aspect are welcome to go to a specialized retail store. The service may be a bit more thorough.Therefore, if the colors and patterns do not match, no return or exchange is accepted, nor are neutral or negative reviews tolerated.</t_XXXXXXXX>(No return or exchange if the color pattern does not match). For those who do not agree with this clausePlease be gentle with the items, avoid the small shop, and do not purchase anything. Thank you!

3. Regarding After-Sales Service

1. Missing shipments:

We cannot simply give away something for free just because there is an issue with the original item; we will send you a new one instead. Please understand, thank you!Please ensure that you capture the original packaging and box images of the products promptly, and measure the total weight of the goods immediately (to serve as evidence for storage). Then, send the packing images along with the weight details to customer service for verification. If it is confirmed that any items were missing, no additional shipment will be provided. You may receive a refund or have the missing items sent again during your next order (with appropriate reduction in shipping fees). However, please communicate with customer service and note this request before placing the order (to indicate the missing items that were not shipped previously).

If the missing or incorrect delivery is only a minor accessory with low value, please take a photo and clearly describe it to us. When you make future purchases, we will provide an additional accessory as compensation. If you insist on receiving an extra accessory immediately, I will provide the item, and you will cover the shipping cost.