Ruiou Sports
Ruiou Sports is located in Jinhua, Zhejiang, China. It mainly deals in taekwondo equipment, judo equipment, boxing equipment, small fitness and bodybuilding devices, various competition uniforms and shoes, stopwatches, and chess clocks. The company's products hold a high reputation among consumers, and it has established long-term and stable partnerships with many retailers and agents. With strong capabilities, a commitment to credit, adherence to contracts, and quality assurance, the company has won the trust of its customers through a variety of products and the principle of small profits but high sales.
Wholesale Instructions
◆◆You can first view samples (for details, please contact customer service or call us).
◆◆Companies without quality issues do not offer return services (according to national regulations, quality issues refer to defects or damage).
◆◆ Orders will be shipped within 48 hours of payment receipt. The shipping cost is borne by the customer, and delivery is available across all regions of the country. Various shipping methods such as freight and express delivery can be provided.
【Ordering Process】
(1) After the customer confirms the style and quantity required, they can contact our online customer service to clarify issues such as inventory availability, styles, quantities, sizes, shipping or logistics costs, and delivery address, and then place the order online. For customers placing orders independently, please indicate their requirements in the order message or leave a message on the customer service WeChat.
(2) We determine the quantity and delivery time based on actual inventory levels, as the daily shipment volume is very high, and it is not possible to ensure that every item is available at all times.
(3) After reaching an agreement, the customer should pay directly via Alipay or online banking (Alipay guarantee transactions are supported for all products. If paying using another method, please refer to the details provided later in the product description and contact customer service to ensure your payment is secure). Bank transfer is also possible.
Contact customer service!
(4) We will ship the goods according to the agreed date. After payment, delivery will not be delayed beyond 3 working days. In case of any special circumstances, customer service will contact you promptly to discuss the shipping schedule.
◆◆ Delivery Instructions
Please open and inspect the item in front of the delivery person after receiving it. If you have already signed for it, it indicates that there are no issues with the quantity or quality of the goods, and requests for returns or exchanges will not be accepted.
◆◆ Exchange Instructions
Customers must inspect the goods in front of the delivery person. If any issue is found with the items, please have the delivery person act as a witness and contact our customer service immediately.
If the quantity or items do not match the order, the courier must provide proof, and only after contacting customer service to confirm the facts can restocking or replacement be carried out.
If it is a quality issue with the goods, please provide relevant photos as proof. Contact customer service to confirm the facts before arranging a replacement.
If it is merely the customer who wishes to exchange the product, please contact customer service within 2 days of receiving the item, and proceed with the exchange only after reaching an agreement.
◆◆ Shipping Instructions
If it is our responsibility, such as insufficient delivery or quality issues, we will cover the shipping costs; otherwise, the round-trip shipping expenses shall be borne by the customer.
◆◆ Shipping Method Instructions
1. All goods are transported using two different modes of transportation
Express delivery and freight shipping (all services in the Pearl River Delta region are provided via express delivery)
2. It is recommended to use Huitong, followed by Yunda.
(If the customer wishes to specify a shipping company, that is also possible, as it is not a cooperative shipping arrangement, and the shipping cost will be quite high.)
3. The freight forwarding companies selected are: Debon, Xinbang, Tiandi Huayu, Jiaji
If it is necessary to specify a freight company, please confirm. The shipping cost is charged by the freight company based on actual charges. Generally, the starting rate ranges from 25 to 30. Then, additional fees are added depending on the weight, volume of the goods, and insurance coverage. Freight costs are relatively low and suitable for large-item shipments. Logistics delivery requires an arrangement within 48 hours (Note: the shipping cost varies depending on the receiving area; please consult the local freight agent for details). Please confirm your receiving address and notify customer service.
The return shipping cost is borne by the buyer! Buyers who make suggestions should purchase with caution. (Buyers can also specify the shipping method, and our company will ship according to the buyer's requirements)
