About the image:The majority of product images are self-taken, which can more accurately reflect the actual product. However, due to factors such as lighting and photography skills, there may be slight differences between the images and the actual items. Factors such as market changes may lead to adjustments to the product and packaging colors, packaging methods by the factory. Please refer to the actual product for accuracy. Therefore, there may be some details or color differences. Those who are strict or overly concerned should be cautious when purchasing. If you need to use company images, you must obtain the company's consent. Otherwise, we will complain and cause unnecessary trouble.
About shipping:Due to our large daily shipment volume, especially during the peak season of online sales, there may be cases of overstocking. We will try to ship your order within 24-48 hours after payment, in accordance with the order of payment. Courier and logistics usually receive goods in the afternoon, and the shipment number is entered uniformly around 22:00 PM. If you need to make a refund within 24-48 hours, you must contact our customer service. If you do not contact us for a refund, you must bear the face-up fee of 3 yuan and the cost of returning the goods. Our product packaging will also be improved to minimize damage during transportation.
About the receipt signing:Please ensure that you check the quantity of goods on the spot, and confirm that the packaging is intact. If there are any missing or damage, please contact our customer service personnel immediately. Only after confirming the receipt should you sign it. If you do not inspect and sign, we will not be responsible for any damage. Please exercise your rights to ensure your interests. (Please note that if the receipt is not signed by the person, you should also inspect the package in person). If the shortage of goods is caused by inventory shortage, we will refund you, or we will send it together with your next order, but we will not send it separately.
About after-sales service:The quality issue of the product itself leads to the loss of its intended functions, and we will process a return or refund. Please make sure to return the product with a weight of at least 5 kilograms by postal mail (for more than 20 kilograms, use general logistics), and refuse to use courier services with payment on delivery, such as Dewang, Jiaji, Tiandi Huayu, etc.Most problems can be fixed by simple operations, and selling toys requires knowing how to repair them. Contact the after-sales customer service for quality issues and register for processing.We do not provide returns or exchanges for non-quality issues of the product itself. If you need to return the product, it must be in good condition with the original packaging. The return discount will be based on the length of time you have had the product. If you return the product within 24 hours, you will be responsible for the shipping fee with no discount. For returns made within 7 days, there will be an 80% discount, and for returns made after 7 days, the discount will be 70%.
Express Logistics Instructions The default shipping fee of our store uses an automatic weight accumulation function. If you need to send by logistics, please contact the customer to modify the price. All logistics shipping is paid by the recipient upon arrival. The default shipping method is China Post and Tennovate Express. If the area is not covered by the courier, we will send by China Post Express Mail. Shipping time: We will try to complete the shipment within 48 hours.
Finding high quality products in Yiwu
China, Yiwu China Commodity Market (Yiwu wholesale market), the
World's Largest Commodities Trading Center Online.
