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| Number | Unit-price | Total | |||
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Question: Does your company support small-volume wholesale for your products?
Hello, all our products are directly supplied by the manufacturers and we support small quantity wholesale!
Question: Are all the products in your company's catalogues taken by your own staff?
Yes,
Question: Are the product samples of your company available for free?
Sorry, our samples are not free. Due to the fact that some competitors sometimes pretend to be buyers to obtain samples, our company has a policy that requires a payment of 50 RMB for samples, with the customer bearing the cost of shipping. The 50 RMB sample fee will be refunded after placing an order!
Question: If I find that the goods I received do not match the ones I ordered, what should I do?
Answer: Please first conduct an order inquiry to see if the discrepancy in the order goods is due to a misoperation on your part. For orders that choose to be delivered to your door/cash on delivery, if you find that the goods received do not match the list on the shipping document, you can refuse to accept the goods at that time and ask the delivery personnel to return to the warehouse for re-delivery. For orders that choose other delivery methods, please contact us after discovery to return the goods to our return and exchange address for processing.
Question: What are the different payment methods available?
Answer: At the moment, we offer three payment methods: A, Online bidding B. Bank Transfer C. Payment on Arrival
Question: How long does it usually take for a bank transfer to clear?
Answer: 1. By postal remittance, it usually takes 3-5 days for us to receive the remittance form. 2. By bank wire transfer, the account will be available in 1-3 days, and it will take longer in remote areas.
Question: How long will it take to receive the goods after I place an order?
Answer: The customer can receive the goods within three working days after placing the order.remoteCustomers can receive the goods within 5-12 days after we receive the payment.
Question: Can I return or exchange the goods I have purchased? What are the conditions?
Answer: Any return can be made if it meets any of the following reasons: 1. The product has quality problems, including damage, misassembly, blurring, breaking, or separation; 2. Damage or damage caused by the mailing process.Please negotiate with the logistics before confirming the receipt.When appropriate, we will also make corresponding returns or exchanges.








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