Factory Direct sales reinforced and reinforced household ladder more than step ladder iron ladder hot sale three-step ladder step ladder sub folding stair

Buyers must see:

  this shop is a professional wholesale shop. If you give a moderate or negative comment at will, we will not give a second batch of goods. If you mind, please do not order!

  Missing (the quantity is insufficient when the goods are received, and those not delivered are not specified):

1. For goods under 300 yuan, please check the quantity with the personnel of the transportation company face to face when receiving the goods. If there is any missing, please sign and confirm by the personnel of the transportation company, and we will find the delivery company to compensate, and compensate for your missing parts.

  2. For goods over 300 yuan, please inform us of your missing quantity within 24 hours after signing. We will cooperate with you to verify the quantity and try our best to help you solve the problem. If you do not check or inform us of the missing quantity within 24 hours, the quantity will be deemed to be correct.
Packaging damage: we have the obligation to make every effort to help customers solve this problem. Please (or other person who receives goods on behalf of us) be sure to check the quantity and appearance of the goods with The Courier (this is your right). If the quantity is incorrect or the appearance is damaged, please sign the courier to confirm.

Problem 1. The courier refused to open the check together.
Solution: take the express bill after you sign it, and return it to the Courier after checking it.
Question 2. The courier refused to sign to confirm the missing quantity.
Solution: Just write down his phone number and name.

  Product quality: all products delivered will pass many inspections during production, after production, and before delivery, and will be shipped only after they are completely qualified. However, wholesale is not retail. If you have any questions, please contact our company as soon as possible.

  About return and exchange: return conditions-quality problems of the product itself lead to lack of functions or failure to meet normal standards of the product itself. If the product is not used without affecting the secondary sales, you can apply for this product for products of the same value. The transfer or return of goods shall be applied within 24 hours from the time of receipt and receipt, and shall be sent back within 24 hours from the time of application. The time shall be subject to the buyer's delivery logistics waybill/delivery order scanning time, after expiration, our company has the right not to return or exchange goods. Other reasons such as poor sales, not as good as expected... and other non-product quality problems, we will not provide return or exchange.
Pictures and objects: the pictures of the products can truly reflect the reality of the products themselves, but due to factors such as light and shooting level, there may be slight differences between the pictures and objects. Due to market changes and other factors, the factory may adjust the color and packaging method of the products and outer packages. Please refer to the actual situation.
Others: transportation is completed by a third-party logistics/express company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle arrangement, traffic conditions, etc. We and your estimated transportation time are for reference only. If you have any questions, please contact our company in time, and we will give you the most satisfactory reply!

  About refund

because of the particularity of the wholesale industry, we are different from retail dealers. If the products are out of stock, they must be removed from the shelves and banned. Because many large customers place orders on forms, take one and then we change the total price. The product is put on the shelves to let customers see clearly, know the color and style of the product, and know how to use the product. Therefore, the products put on the shelves do not mean that all products are available, when you place an order, our customer service will tell you that the goods are available, but because our warehouse has a large amount of shipments a day, it is likely to match your order, there may be 2-5 products out of stock occasionally, because of the delivery time, we may not contact you by phone, please understand, just contact our customer service, we will refund you after checking the bottom order (fraud will not be handled), or send it together when ordering next time, but it will not be reissued separately. Regular customers are already very familiar with it.

We handle refunds once a day and deal with them uniformly at 8 pm. There may be a little delay, but it will be processed every day. After calculating the amount with our customer service, please send your Alipay account to our customer service, we will arrange Alipay transfer for you at 8 o'clock every night. We will directly refuse all applications in the background, back-end refunds have a great impact on our website ranking.

In addition, wholesale, different retail, do not choose styles and colors, are sent immediately, we will try our best to satisfy, but not necessarily.

   (If the customer is very concerned, please consider carefully, or indicate that the goods cannot be distributed as required for out-of-stock processing)
If the goods are not received as required, if the goods are damaged or lost due to logistics, we will not bear the relevant responsibilities.
The logistics line is not opened by our store. We only entrust the logistics company to transport goods. If the goods are delivered to your city, please do not use the pick-up location too far away from you or the freight you think is very high, let us bear your pick-up fee and the transportation cost caused by the pick-up! If you specify it, please note it yourself. If you do not specify it, a leased line will be sent.

~ if the amount is met, we will cover the leased line logistics, that is, direct logistics. You must take care of the transfer fee. If you are very concerned, please consider carefully. Thank you for your cooperation!

About Return

we do business in good faith, all quality problems will be returned within 15 days after receiving the goods (not handled within the time limit). However, if the returned product is damaged, the packaging is incomplete, it is not used/stored in the normal way, and it is fraudulent, the customer will not be able to enjoy the refund and return (the freight must also be paid by himself).
1. Our store has a low profit. If you receive the goods, the products are not as perfect as you think. If you are not satisfied with the reason for returning the goods, we will not deal with them. Customers who need to place orders in large quantities can order some samples first. [If you return or exchange goods for personal reasons, we will give you a 15% discount, and you need to pay for the postage]]
2. Before returning the goods, please contact the customer service in advance, list the return list, note the order ID and contact phone address together with the return package to our company, and submit your return method and return order number.

Supply our customer service. If the return data provided by the customer does not match the list, the actual situation of the receipt shall prevail.
3. If you do not contact the customer service before returning the product, the store will not handle it.(The company will reject the delivery items)

the FAQ is as follows:

1: how to contact us?

       Alibaba website customer service1 you can select the main number in the enterprise online on the right! Our working hours, morning9:00-12:00, afternoon13:00-18:00 please leave a message first when you are not here, and will reply in time.

2: about the minimum amount?

      According to the above minimum order quantity, the amount is not limited, mixed batch supported! Mixed Batch minimum500 more than RMB. At the same time, each type is at least2 A.

3: Why can't some products be photographed?

    Products that do not support online ordering are temporarily out of stock. Please contact us if necessary. We will produce or place an order as soon as possible.

4: how to ship multi-color and multi-specification products?

     Regarding the issue of multiple styles and colors, the distribution is randomly mixed by default, if you have special requirements, please note the style or color. We will try our best to help you match it as required, but it will inevitably be missing. I hope you can tolerate it and make it up next time you replenish it.

5: about delivery time?

    Delivery on the same day12:00 orders paid before will be shipped on the same day, logistics parts48 within hours, because there are still many orders to be arranged in front, and many customers need to make up the order and change the address, so we will sort it out and send it again! We will arrange shipment as soon as possible!

6: About mode of despatch?

    We by default, Huitong Express or logistics is sent., we will contact you in advance for delivery. Please provide the telephone number and address of Yiwu for designated logistics.

7. How to calculate the freight?

    Now our products have the function of automatically generating weight, that is to say, each product has its own weight, and the freight price is also automatically generated, which may cause slight errors, the number of customers in Jiangsu, Zhejiang and Shanghai is the number. For customers from other places, please contact customer service in time to return the freight to zero. All customers from other places are paid by unified logistics.

8: can logistics arrive in remote areas?

   Remote customers from other provinces more4 logistics is basically available for those above kilograms. Yiwu's logistics industry is very developed, and basically (excluding some regions) a box of goods.10-25 yuan, transfer area plus10 yuan, and the price is cheap. Continued weight in common areas1 one kilogram per yuan. It can be said that the more orders, the cheaper. However, logistics also has defects, that is, to pick up the goods at the freight station or the designated the cargo discharge point, the logistics will call you at that time. Please note the designated logistics in the delivery note. I hope you can contact a logistics company by yourself before ordering. The method can be to find it by yourself, or you can call114 check the logistics point from Yiwu to your local area and find a place closest to you. Then tell us the logistics phone number in Yiwu and we will help you deliver it to your service point. Please note that Debang Logistics does not receive the goods.

10: about problem handling?

      Since it is wholesale, the number of shipments is very large, it is impossible to check whether each one will have minor defects. Possible problems include wrong product delivery, product quality problems, damaged packaging, crushed express delivery, and minor defects. Online wholesale non-physical wholesale. If you are a local customer, the exchange process is very simple. As long as we confirm at our distribution warehouse, we can exchange it, but it will be different if you send it out, because the shipping fee is required when it is sent back. If I buy it10 the same product is bad, but this product has not even exceeded10 yuan, the customer asked to send it back of course we don't agree because we are sure that it is our problem that we bear the freight, which is necessary as an honest businessman. Please don't talk about how Taobao is solved. Please know this is Alibaba this is for wholesale. Taobao's same products can be sold several times, but we basically only added10 percentage points.

11. How to change damaged products? How to do the best?

     Product received is damaged, please48 take pictures within hours and confirm with our customer service. We will keep them on file. The processing method is as follows: A.You can reissue it when you purchase the goods next time. Customers who send express delivery can directly reissue it by express delivery, B. Pay the same amount for the next purchase, C. I have decided not to cooperate with me for a full refund (please note that it is a full refund, not half of it. The reason is very simple: you didn't get the product after spending money). If you find it difficult to accept or just want to order the goods once, please choose carefully, because when you choose the supplier we are also choosing customers. We only want to choose customers who have long-term cooperation.

12. Can unsalable products be returned or exchanged?

    Can be changed! We promise that customers can exchange all unsalable products for hot-selling products within one year, and the buyer shall bear the return postage and damage, and the packaging shall be intact; Unsalable products cannot be refunded for non-quality reasons. Thank you for your understanding!

13. How to place an order on your website?

    OK use Alipay account, Taobao account, and Alibaba account to log in, then select the product and quantity on purchase order, and pay by Alipay after submitting the order. If there is no online banking, please contact customer service to specify the account for transfer.

14. How do I view order numbers and transaction records?

Log on to the Alibaba account, click transaction management, and then select transaction records to view the order number.