Note: The item has no holes and there are real-life photos below.
About pre-sale issues
1: How many pieces are required for a batch, and do you support mixed batches? Are there any restrictions on the amount? How is the freight calculated?All products can be ordered with the minimum quantity indicated above, with no limit on the amount! We support mixed orders! We support Alipay transactions! Each product has its weight listed, and the shipping fee system will automatically calculate it when you make the order. There might be a slight error. If you have any questions, please contact our customer service immediately.
When shipping, are the items sent randomly, or can I choose the style?Regarding the style and color issues, by default, we will send a mixed batch when ordering. If you have any special requirements, you can make a note when ordering (there is a column to make a note when ordering together, write the product code, style, for example: Y1: black), and we will try our best to meet your requirements. However, there may be some deficiencies, and we hope you can understand. For large items, please make a note in the comment area, and for small items, they will be sent randomly. The color and style of the items will be sent randomly, but you can make a note, and we will try our best to match what you write. If there are deficiencies in color or style, we will send you randomly, please forgive us! There is a column to make a note when ordering together.
3: Are the products on the shelf in stock? What should be done if there is a shortage?All our products are sold on a spot basis, and the items displayed on the page are all in stock. Please rest assured to purchase. Due to the large variety of products and daily sales volume, there may be cases where a few products are not immediately removed from the shelf, leading to stockouts. Please understand, and we will refund you for the products that are out of stock or have not been sent. After receiving the goods, please contact our customer service immediately for processing. We will not notify you one by one here. Thank you for your understanding!
I have already paid. When can the shipment be made, and how long will it take to arrive?Because our company has a relatively large daily shipment volume, we will ship your order within 24-48 hours after receiving your payment, based on the order payment sequence. The delivery time may vary due to distance, weather conditions, and the operational procedures of different courier companies. Generally, it takes 1-2 days to reach the regions of Jiangsu, Zhejiang, Shanghai, Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin. For other regions, it takes 3-5 days, and for remote areas, it takes 4-7 days. Provincial logistics generally takes 3-7 days! Regarding shipping: All courier deliveries are collected uniformly at 5 PM each day, and orders for the same day are generally shipped the next day. (In short, we will try our best to ship your order as soon as possible!) Because there are many orders to be processed in front of us, and many customers need to re-shoot, change addresses, so we will ship after we have sorted them! We will arrange the shipment as soon as possible! We hope you can understand! Our cooperating courier company is Huitong Express (We also ship with Shenton, Post Small Packet, SF Express, and freight logistics).
About after-sales service and quality issues for returns and exchanges
1. Within 7 days after receipt (the date of receipt of the shipping invoice is the standard), if you discover any quality issues with the product, please contact the after-sales customer service in time.Any application after the deadline will not be accepted. The problem products must be kept in their original packaging (please bring your own packaging and do not paste or write directly on the original factory box). For returns of more than five kilograms, the return shipping cost will be borne by our company. Please return with a total weight of 5-10 kilograms using ordinary logistics, and the shipping cost will be borne by our company. We refuse to send expensive logistics such as DEPPON, JIAJIE, TIANDIHUAYU, and if there is any violation, the shipping cost will be borne by oneself. There is no quality problem, no return or exchange.
1. Within 7 days after receipt (the date of receipt of the shipping invoice is the standard), if you discover any quality issues with the product, please contact the after-sales customer service in time.Any application after the deadline will not be accepted. The problem products must be kept in their original packaging (please bring your own packaging and do not paste or write directly on the original factory box). For returns of more than five kilograms, the return shipping cost will be borne by our company. Please return with a total weight of 5-10 kilograms using ordinary logistics, and the shipping cost will be borne by our company. We refuse to send expensive logistics such as DEPPON, JIAJIE, TIANDIHUAYU, and if there is any violation, the shipping cost will be borne by oneself. There is no quality problem, no return or exchange.
2. Please communicate with after-sales customer service before returning the product.Please fill out the after-sales service form to ensure that your return can be handled promptly.
3. Customer's specific color or style for the productWe will try our best to meet your needs, but we cannot guarantee 100%. If the color or style does not match, we will not provide exchanges or returns.
4. For the situation of sending non-company-sold goods to our companyWe reserve the right to refuse to process all returns and exchanges and to charge the customer for the shipping costs, with the goods directly returned to the customer.
The following conditions do not allow returns and exchanges:A. The product packaging is damaged or incomplete, and the product accessories or related documents are incomplete; B. Unauthorized repair or modification; C. The use or storage is not in the normal method; D. The color and color are not exchangeable, and the goods beyond the post-sale service period are not refundable. E. Seasonal products beyond the expiration date are not refundable (e.g., fans in summer and warm patches in winter).
6. After-sales service is the most basic service of the company.We are willing to provide good after-sales service for everyone, and at the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and try to handle it in accordance with the company's above regulations to avoid affecting your after-sales service. 7. The handling of products with damage and quality problems, such as weight not reaching five kilograms, if the guest wants to return, the freight is at their own expense.
About logistics, most provinces usually send goods by logistics. Yiwu logistics directly connects to the whole country, and it basically reaches cities at or above the municipal level. For county-level cities, it requires a transfer. After the goods arrive, the logistics company will call you, and you need to go to pick up the goods yourself. Here, we would like to make a special note. The service quality of Yiwu logistics companies varies, and we hope that everyone can contact a logistics company before placing an order. You can find it yourself, or you can call 114 to find the logistics point from Yiwu to your local area, and find a place closest to you. Then tell us the logistics phone number of Yiwu, and we will help you deliver to your service point.
3. Customer's specific color or style for the productWe will try our best to meet your needs, but we cannot guarantee 100%. If the color or style does not match, we will not provide exchanges or returns.
4. For the situation of sending non-company-sold goods to our companyWe reserve the right to refuse to process all returns and exchanges and to charge the customer for the shipping costs, with the goods directly returned to the customer.
The following conditions do not allow returns and exchanges:A. The product packaging is damaged or incomplete, and the product accessories or related documents are incomplete; B. Unauthorized repair or modification; C. The use or storage is not in the normal method; D. The color and color are not exchangeable, and the goods beyond the post-sale service period are not refundable. E. Seasonal products beyond the expiration date are not refundable (e.g., fans in summer and warm patches in winter).
6. After-sales service is the most basic service of the company.We are willing to provide good after-sales service for everyone, and at the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and try to handle it in accordance with the company's above regulations to avoid affecting your after-sales service. 7. The handling of products with damage and quality problems, such as weight not reaching five kilograms, if the guest wants to return, the freight is at their own expense.
About logistics, most provinces usually send goods by logistics. Yiwu logistics directly connects to the whole country, and it basically reaches cities at or above the municipal level. For county-level cities, it requires a transfer. After the goods arrive, the logistics company will call you, and you need to go to pick up the goods yourself. Here, we would like to make a special note. The service quality of Yiwu logistics companies varies, and we hope that everyone can contact a logistics company before placing an order. You can find it yourself, or you can call 114 to find the logistics point from Yiwu to your local area, and find a place closest to you. Then tell us the logistics phone number of Yiwu, and we will help you deliver to your service point.
