All the products on this website are equipped with real-shot images, detailed descriptions, materials, dimensions, and sizes. Please rest assured to make your selection.
01 Color Difference Explanation: Due to the differences in background lighting for photography and the degree of computer monitor color restoration, the color difference and color of the goods may vary, which is beyond our control and does not constitute a quality issue. The goods are subject to the actual item. They are mostly handmade, and if you are very sensitive to color differences and minor imperfections, please carefully consider before deciding to order.
02 About Shipping: After the buyer places an order and makes payment, we will ship the goods within 48 hours (two days). Orders placed before 4 PM generally have the goods sent out on the same day. (Excluding weekends). In the event of stock shortages, we will contact you by phone or Alipay to inform you. When shipping, there are dedicated picking personnel to check the shipping documents and goods, and after confirming the accuracy, they will sign the shipping document and pack the goods together before sending them out.Express Logistics: We use our default express delivery. If you need another service, please contact our online customer service. If the express delivery does not arrive or if you need the goods urgently, please contact customer service to change to SF Express and China Post Express. For large consignments, please inform the customer service of the nearest logistics company address and forwarding station name. This will help you pick up the goods in the shortest time and the nearest location. Please note, express delivery and logistics are beyond our control, and please do not use the service attitude and arrival time of the express delivery and logistics as the basis for our evaluation.
About Receiving: Please ensure that the person receives the goods when they are delivered. If the person signs for the goods, such as family members, friends, or gatekeepers, it will be considered as the person's receipt. Please open and check the goods on the spot before signing. If there are any damage to the goods during transportation, please verify the damage directly with the delivery personnel for compensation or refuse to sign.05 About After-sales Service: If you encounter any quality issues within three days from the date of receipt, please contact us immediately. We will provide you with a response for returns and exchanges. We will not accept any requests after this period. If there are no quality problems, we will not process any returns or exchanges. If you simply do not like the product, if the difference between the pictures is too large, or if it does not meet your expectations, we will not allow returns or exchanges for these subjective reasons. However, if the product develops any objective quality issues such as rust or peeling, we will provide a full refund or exchange.
06 About Reviews: Your sincere feedback is our relentless motivation for progress. If you are satisfied with the product and feel happy, please leave us encouraging positive reviews. If you encounter any issues or are slightly dissatisfied, please communicate with our customer service immediately. We will resolve any problems quickly to eliminate any doubts or dissatisfaction for you in the first place, and restore your pleasant mood.