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All products on this website generally come with real photos, along with detailed descriptions, materials, dimensions, and size information—feel free to purchase with confidence.
01 Color Difference Instructions:Due to differences in the background, lighting, and screen resolution of the monitor, color variations in the product may occur, which is beyond control and not considered a quality issue. The product should be viewed based on its actual appearance. Most items are handcrafted, so those who care about color variations and minor defects should carefully consider before placing an order.
02 Regarding Shipping:After the buyer places the order and makes the payment, all in-stock items will be shipped within 72 hours of payment (pre-order items will be shipped according to the pre-order date). If any item is out of stock, we will contact you by phone or WeChat. During shipping, a dedicated packing staff will verify the shipping list and the goods. After confirmation, they will sign the shipping list and pack the items before dispatch.
03 Logistics and Delivery:We use standard shipping. The transportation method can be selected between logistics or express delivery companies according to customer requirements. If there are special needs, please inform the customer service or leave a message in the order. For bulk shipments that must be sent via logistics, please provide the address of the nearest logistics company and the name of the shipping station. This will help you deliver the goods at the shortest possible time and at the nearest location. Please note that neither shipping nor logistics are within our control. Do not use complaints regarding shipping service attitude or delivery time to evaluate us.
04 Regarding Signing for Delivery:Please ensure that you sign for the goods in person when they arrive. If it is signed for by family, friends, or a security guard, it will be considered as your signature. Please open and inspect the goods on the spot before signing. If the goods are damaged during transportation, please verify with the delivery personnel directly to claim compensation or refuse to sign for them.
05 Regarding After-sales Service:If there are any quality issues within three days from the date of receipt, please contact us promptly. We will provide a response regarding return or exchange, and no further processing will be done after this period. If the quality is satisfactory, no return or exchange will be accepted. Reasons such as personal preference, significant differences from the image, dissatisfaction, or not being as good as expected are subjective factors that do not allow for return or exchange. However, if the product has objective quality issues such as rust or paint loss, it will be eligible for return or exchange.
06 Regarding Evaluation:Your sincere feedback is our relentless motivation to move forward. If you are satisfied with the products and feel happy, please give us positive reviews. If there are any issues or dissatisfaction, please contact customer service promptly. Any problem can be resolved quickly, and our team will eliminate your concerns and dissatisfaction right away, bringing you a pleasant experience.