Recently, there have been more problems in certain areas:
 
1. Regarding colors: Please note any color requirements in the comment box at the bottom (i.e., in the buyer's message) before submitting your order. Comments indicating a mixed shipment will be considered random shipping and are not covered under after-sales service.
 
2. Regarding addresses: please double-check the shipping address before submitting it to ensure it is the correct place for you to receive the goods. Once the goods are shipped, it is very difficult to recover them. The damage caused by repeated handling in logistics can be quite severe. We ship the goods based on the shipping address provided after payment has been made.
 
3. Regarding packaging: Due to the inherent challenges of shipping, especially for products in blister packaging (e.g., head-turning dolls), we recommend that customers who have strict packaging requirements should purchase the entire box to ensure that the products inside the original shipping box are less likely to be damaged.
 
4. Regarding logistics: Please note that buyers with logistics requirements must specify the logistics department address or the Yiwu telephone number in the buyer's comments, to avoid any inconvenience during the pick-up process. If there is no comment, the logistics will be random, and the distance of the pick-up is not within the scope of after-sales services.
 
5. We do not accept retail customers at our store. Please move to Taobao or the local auto parts city if you need to purchase. Customers who pay on their own should apply for a refund or we will not ship the goods.
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1. How many items are needed for a batch, and do you support mixed batches? Are there any restrictions on the amount? How is the freight calculated?
All products can be purchased in minimum order quantities as listed online; support mixed batch, with a mixed batch amount of 200 yuan or 40 pieces, with no limit on the quantity; support two types of transactions: Alipay and direct bank transfers.
We clearly state the weight of each product on our website. When you place an order, the system automatically calculates the weight, and the shipping fee is automatically generated based on the weight. The shipping fee generated is for express delivery. If you need to send by logistics, please contact our customer service to modify the shipping fee, and the logistics shipping fee is collect on delivery!
Are the goods available for the listed products? What should I do if there are no goods?
All our products are sold on a stock basis, and the items displayed on the page are all in stock. Please feel free to purchase with confidence. Due to the large variety of products and daily sales volume, there may be cases of stock shortages caused by the delay in product removal. Please understand this, and if there are many products that are out of stock, we will contact you by phone or Alipay to handle the situation. If you need to be notified of stock shortages, please note "Please notify me if there is a stock shortage" in the order message!
 
3, I have already paid. When will the goods be shipped, and how long will it take to receive them?
Due to the large daily shipment volume, we will ship your order within 24-48 hours after your payment is successful, based on the order payment sequence. The delivery time may vary due to distance, weather, and the operational procedures of different courier companies. Normally, for orders shipped to Jiangsu, Zhejiang, Shanghai, it usually takes 1-2 days. For Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin, it takes 2-3 days. For other regions, it takes 3-5 days. For remote areas, it takes 4-7 days. For provincial logistics, it usually takes 3-7 days! If you have not received the item after the corresponding days, please contact our customer service. (If there are delays or loss of parcels due to peak season for online sales, sudden increase in shipment volume, or courier company overflow, please understand. We will make appropriate arrangements.)
4, I don't have Alipay, is there any other way to complete the transaction?
We recommend using Alipay for the safety of both the payment and the goods. It is also convenient for future shopping. If you really can't, you can accept bank transfers. Before sending money, please take a picture of the product and note that you will be making a bank transfer. This will help us ship the goods to you as soon as we receive the payment. After making the transfer, please contact us via Alibaba account, the bank and the amount through the Taobao or mobile phone. We will check the payment and arrange the shipment after confirming the goods. Please remind: please confirm the bank card number and account number.
 
5, What should I do if the product I receive has quality problems or is out of stock?
If you receive the goods and find any shortages or quality issues, please contact our after-sales customer service within 48 hours. For goods with quality issues, please take photos of the goods upon receipt and send them to us for confirmation. You can send us the images via our Alipay message service, and we will provide you with a satisfactory solution. If there are shortages, please contact our customer service to apply for a refund if the shortage is noted on the list.
PS: Shipping costs for returns and exchanges (very important):
1. In the case of incorrect or missed shipments -- for incorrect shipments, we will cover the postage and handle it. For missed shipments, if there are only a few items and the missing items are marked as "out of stock" on the product detail list, the missing parts will be processed as "application for refund." If there are a large number of missed shipments, we will cover the postage and help the dear customers to send them out again!
2，Product Quality Issues - Due to the special nature of wholesale, the quantity is large, and the conditions limit us from being able to check all products the way we would on e-commerce platforms like Taobao. While the manufacturer has strictly controlled quality before shipping to us, it is normal for there to be some defective products. However, if there are quality issues with the products, we have an obligation to exchange them for the buyer. However, the profit margin of our small-volume wholesale is already thin, and sometimes the profit is not even as high as the return shipping fees. If we have to pay for the return shipping fees for exchanges, we not only won't make a profit but often end up losing money. No one will engage in such a business, as this point is agreed upon by all businesspeople: Therefore, we generally adopt the following three methods to handle the situation:
Next time, we will send the rest of the goods (the rest of the goods do not count as freight).
Refund 50% of the product's purchase price.
③ Direct return or exchange (shipping costs to be borne by the buyer)
Note: Doing business is not easy, unless in special circumstances, we recommend that you try to use the first method for after-sales service as much as possible.
3, Product Damage Issues ---- Damage is generally concentrated in plastic products. Due to the uneven quality of employees in the courier industry, such as violent throwing, stepping, etc., even if the packaging is good, there may be damage during transportation and delivery. Our after-sales service will be handled according to category 2!
Please consult with us to handle special situations! (Our principle is to avoid the losses of both parties as much as possible and reduce unnecessary costs for both sides).
4, Return and exchange summary - If you are not satisfied with the product, do not like it, and have not used it, you can return and exchange it as long as it does not affect the second-hand sales. The shipping fee is at your own expense!
 
The following circumstances are not subject to exchange or return.
A product that is returned with damaged or incomplete packaging, or missing accessories or relevant documentation;
B Unauthorized repair or modification;
C was not used or stored in the normal manner.
The product is beyond the post-sale service period.
Seasonal products that are past their expiration date are non-refundable (e.g., summer fans and winter warmth patches, etc.).
For products that have been discontinued by our company, we regret that we are unable to offer exchanges or refunds.
 
6, Placing an order will be considered as agreeing to the following terms.
 
(1) Due to the large volume of daily shipments, we will try to notify you by phone if there are any stockouts. Since the profit margin on these products is low, for any products noted as stockouts on the shipping list after receipt, we will only process a refund and will not send replacements.
(2) When mixing batches, there may be missing shipments. If you find that the quantity of goods received is less than the ordered quantity, please contact us immediately. The validity period is within 3 days after receiving the goods. If the limit is exceeded, we will not process it. After confirmation, we will make up the unpaid amount in the first time.
(3) If there are no quality problems with the products received, they cannot be returned. We will bear the return freight costs for products with quality issues. For all exchange orders, you are responsible for the freight costs.
(4) If there are any stock shortages, please note "Please notify me if there are stock shortages" in the order comments!
(5) Regarding express delivery, if there is no note, we will send the default express of our store. If it cannot be delivered, please contact the customer to send other express. If you need to send other express, you need to make up the difference.
 

关于运输，物流运费皆为到付，物流需要自提，购买产品时提交订单联系客服修改运费为0。如果如无特殊说明为了节省买家运费我们选择
The logistics are all freight special line logistics of the freight station, and the logistics do not deliver goods to the door. This type of logistics is the same as the coach center's coach, which is direct to two places, just one for carrying people and one for transporting goods. Please make sure to before you order.
First, you need to confirm if there are any such logistics companies nearby. Compared to large and well-known logistics companies, these logistics companies offer more affordable shipping costs, but the service is significantly worse due to the large volume of shipments. If there are delays in the logistics process during transportation,
We do not accept any return requests. If you cannot accept this, you can communicate with us to choose the appropriate logistics. For those in the Jiangsu, Zhejiang, and Shanghai regions, you can also choose to send by courier, which is more expensive but offers home delivery.
Come over.
    
Logistics companies charge differently, and we cannot estimate accurately, so we do not make any estimates and will not bear any costs during the logistics. We strongly recommend that customers find their own way to the destination from Yiwu.
Specialized logistics companies, Yiwu has become the most developed logistics center in the country. We hope customers can provide as much as possible the logistics company that meets their satisfaction. We are not in the logistics industry, and we do not understand the hidden rules of logistics.
We provide our experience in logistics as a reference only and do not assume any responsibility for any 'unexpected' incidents caused by logistics. Please do not worry if you are concerned!!
      
If you haven't received your goods after more than 7 days, please contact us immediately!