1. About the Product
1. All product images are taken from actual products. Due to factors such as light, technology, shooting angle, and display screens, color differences may exist. Please refer to the actual product for accuracy. All product sizes are measured manually and may have an error of 0.5-2CM.
2. If there are multiple styles or colors for the same product number, all items will be shipped randomly.
3. All the battery covers of electric toys are not screwed, which is a normal phenomenon.
Section Two: About Shipping
Orders under 500 yuan in major cities within the country are generally recommended to be sent by express delivery. Although the express delivery fee is higher than that of logistics, it is because the quantity of goods is less. If you choose logistics, the freight cannot be negotiated, and you also need to go to the logistics company's location to pick up the goods yourself. In some cities, the logistics company's pickup point is far from the city center, or if your address is at the county level without a logistics network point, the cost of picking up the goods will far exceed the express delivery fee. For orders over 500 yuan, please select the appropriate logistics company according to the actual situation of your region. For example, Shenton, Huitong, Yuan Tong, or other dedicated logistics lines.
Dear customer, if you need to send the goods by logistics after purchasing, please contact our customer service to change the freight. The freight for logistics will be paid directly to the logistics company when you pick up the goods. If you need to send the goods by express, please contact us after purchasing the goods.

2. Customer service verifies the freight and packaging costs.
 Kindly verify the quantity and inspect the product's appearance in person when receiving the goods, and sign after confirming there are no errors. If there are any deficiencies, please ask the courier or logistics personnel to note and sign to confirm. We will contact the shipping company to claim compensation for the missing parts and send the missing goods together with the customer's next order. If the goods are damaged due to transportation, this is the responsibility of the third-party logistics or courier company, and the merchant is not responsible. If you sign without checking the goods upon receipt, and then find that the goods are damaged or missing after, and then try to claim compensation from the courier or logistics, they will not admit it, and we will also be unable to help. Please understand.
Dear customer, we generally arrange the shipment within 72 hours. In case of delays due to holidays or special circumstances, we will leave a message on our Alibaba message center.
Section Three: Speed and Attitude
Due to the fact that courier and logistics services are provided by third parties, we have no control over the speed of delivery. The transportation process is affected by numerous factors such as weather, traffic, government actions, force majeure, and transfer reasons, which can all lead to severe delays in the arrival of goods. We cannot guarantee that the service attitude of courier or logistics staff will meet your satisfaction. If you have not yet prepared for these psychological aspects, please do not make a purchase.
Some customers have not even waited two days after placing an order (some even ask for a reminder every day) to inquire about the delivery status. We would like to reiterate that no matter what delivery method is used, we cannot guarantee the arrival time. Please do not constantly ask us for updates, as we have no control over the speed of delivery or freight. If the delivery takes longer than expected, for example, if it takes 7 days for express delivery in major cities and 10 days for freight (15 days for freight with a transfer), you can contact us for assistance in tracking. If you cannot accept this, please do not make a purchase.
Currently, most courier delivery personnel in China only deliver to the door of the apartment, the guard, the security, the school or the reception of the company, etc. These are all assumed to be signed by the person himself, so please inform us in advance to check and sign correctly before purchasing.
Section 4: After-sales Service
All products of our company are subject to multiple inspections before being placed in the warehouse and shipped. However, we sell small toys, which are not high-end products. Due to the uncertainties of long-distance transportation, some products may have missing accessories or disassembled assemblies, which are within the scope of exemption. Kindly, you can research and solve the problem yourself or consult the after-sales customer service and technical support. For products that cannot be repaired by yourself, you can send them back to our company for free maintenance together with the products with quality problems. For products with actual quality problems, please feed back to our after-sales within 7 days after receiving the goods (time of receipt is the standard). We will register the problems you raise, and when the quantity of quality problems reaches a certain number, we will send them back for exchange at your own expense. Please attach a list and shipping information to the returned quality problem products, and require that the products have not been used, complete accessories, and intact packaging. Otherwise, we will not exchange or return! We will send them out together with your next order. Problems caused by damage, depreciation, or human reasons during transportation do not fall within the scope of quality problems.
Our company's product margins are very thin, so we do not accept any returns for any reason. If you cannot accept these terms, please do not purchase. By clicking the 'Buy Now' button, you are agreeing to these terms and the 'Buyer's Guide'.
V. Shipping Instructions
If it's a courier company, they usually deliver the goods to your door. However, for remote areas, the buyer needs to pick up the goods themselves at the local courier company. If it's a logistics company, it's basically necessary for the buyer to go to the logistics company's local branch to pick up the goods and pay for the transportation. Please ensure that when you receive the goods, you check the outer packaging. If there are serious damage, cracks, or opening, please ask the logistics company or courier company for compensation on the spot. If the problem cannot be resolved, please contact us in the first time. However, if you sign and then report the problem, we will not accept it. Please buyers pay attention to protect their rights, thank you! At the same time, it is recommended to add insurance when choosing logistics.
6. Return and Exchange Policy
As our service motto states: We strive for a 5-star satisfaction rate and high repeat business, looking forward to long-term cooperation with every customer. Therefore, any damage or loss of goods is not something we wish to see. Although we do our best to pack your goods carefully, sometimes, during long-distance transportation of thousands of kilometers, there are inevitable incidents of damage. For such circumstances, our company will not assume the responsibility for compensation and returns or exchanges, as we are unable to control the courier and logistics companies completely. Currently, we only offer a 100% full refund or exchange for buyers who experience a functional defect due to a quality issue of the goods after receiving the return. However, all transportation costs incurred are the responsibility of the buyer. We are a professional wholesale company, operating on the principles of integrity and business ethics. We believe that the majority of our clients are both buyers and sellers, and they will understand our situation.
Please read the above terms carefully, they will take effect from the time of placing the order. If you have any questions or objections, please confirm with our staff before placing the order!
 Knowledge and Action Commerce to New Customers / Frequently Asked Questions
 If you are shopping at our store for the first time, please read the following questions carefully to make your shopping experience more convenient.
1. How many pieces are required for a batch, and do you support mixed batches? Are there any restrictions on the amount? How is the freight calculated?
All goods can be purchased based on the minimum order quantity shown above, whether you are buying one item or a mixed batch, the total amount must meet the requirement of 200 yuan! We support mixed batch orders! We also support Alipay transactions!

3.2. Are the goods on the shelf in stock? What should we do if there are no goods?
We have some products in stock for sale, while others are not. Please contact the customer before making an order, and we will contact you through phone or Alipay messages to handle the order.
Can the product be selected according to style or color?
Regarding the style and color issues, by default, we will send mixed styles when making the shipment. Customers with special requirements can make notes on the style or color (there is a column to make notes when placing an order together, write the product code, style such as: Y1: Black). We will try our best to meet your requirements, but there may be some shortages. We hope everyone can understand and be tolerant. For large items, please leave a message to note that small items will be sent randomly. The color and style of the items will be sent randomly, but you can make notes, and we will try our best to match the shipment according to your notes. If there are shortages in color or style, we will send them to you randomly. Please understand!
4. I have already paid, when can the goods be shipped? How long will it take to receive them?
Due to the large daily shipment volume, we will ship your order within 24-72 hours after your payment is successful, based on the order payment sequence.
If you are sending a courier, the delivery time will vary due to distance, weather, and the operational procedures of different courier companies. Generally, it takes 2-3 days to reach the Jiangsu, Zhejiang, and Shanghai areas, 1-2 days to reach Anhui and Guangdong, 3-4 days to reach Fujian, Shandong, Jiangxi, Beijing, and Tianjin, and 3-5 days for other regions. For remote areas, it takes 4-7 days.
If you are sending logistics, it usually takes 1-2 days within the province and 3-7 days outside the province! If you have not received the goods after the corresponding days, please contact our after-sales customer service. (If there are delays or losses in delivery due to peak seasons for online sales, increased shipping volumes, or other issues such as express companies' overloaded warehouses, please understand. We will make appropriate arrangements).
I don't have Alipay. Is it possible to pay by bank?
We recommend using Alipay for the safety of both the payment and the goods. It is also convenient for future shopping. If you do not have an Alipay account, you can use bank transfer. Before making the transfer, please take a picture of the product and note that you will be making a bank transfer. This will help us verify the goods and arrange for the shipment once we receive the payment. After making the transfer, please send us the order number you took on Alibaba, the bank you are transferring to, and the amount. You can contact us through Taobao or mobile to let us know. Once we confirm the payment and the goods, we will arrange for the shipment.

Agricultural Bank: 622848 0388 2696 24374, Account Name: Xu Rongzhou

Industrial and Commercial Bank of China: 6222081208004870692, Account Name: Xu Rongzhou

Please do not give 3 stars or lower ratings at will, and do not give neutral or negative reviews at will!
Whether you encounter problems with service or product quality, as long as you contact our after-sales Alipay, we will definitely take the initiative to objectively help you solve the problem, and never avoid any responsibility. Giving 3 stars and below scores and negative comments is not helpful to both parties. We hope to retain every friend who likes 'Zhixing Commerce', and we value harmony above all! If we can solve your actual problems and improve our service level, we hope that every customer will have a pleasant online shopping experience at 'Zhixing Commerce'!
At the same time, we also refuse to allow 'bad-review trolls' to visit. For those who use 'star ratings and negative reviews' to threaten us for refunds and gifts, we will firmly resist!
Do you offer logistics services? How can I check the logistics fee?
About Logistics
Provincial cities usually send goods by logistics, and Yiwu logistics directly reaches most cities across the country. As long as it's a city-level or above, it will be delivered. For county-level cities, it requires a transfer. After the delivery, the logistics company will call you, and you need to go to pick up the goods yourself. Here, we would like to make a special note. The quality of logistics company services varies, and we hope that everyone can contact a logistics company before placing an order. You can find it yourself, or you can call 114 to find the logistics point from Yiwu to your local area.

Section 4: After-sales Service/Details
1. What should I do if the goods received are out of stock or have quality problems?
If you receive the goods and find that they are missing or have quality issues, please contact our after-sales customer service within 3 days. If there are quality problems, please take photos of the goods upon receipt and send them to us for confirmation. You can contact our after-sales Alipay to send images, and we will provide you with a satisfactory solution.
About quality issues and returns and exchanges
1. Within 3 days of receipt (starting from the date of signature on the shipping receipt), if you discover any quality issues with the products, please contact our after-sales customer service promptly. We will not accept any claims after this period. The defective products must be kept in their original packaging. Please first contact our after-sales customer service (Alibaba) to register and process the quality issues. Please send back the defective products together in a quantity of 10 kilograms using ordinary logistics. We will bear the shipping costs. We kindly ask you not to use expensive logistics or courier services. Any violations will result in self-funded shipping costs.
Before returning the product, please communicate with the after-sales customer service. Please cooperate in filling out the after-sales service form to ensure that your return can be handled in a timely manner.
3. If the customer specifies a color or style for the product, we will try our best to meet their needs, but cannot guarantee 100% accuracy. If the color or style does not match, we will not provide exchanges or returns.
4. For damaged goods during transportation, a claim must be made within 3 days of receipt and a service after-sales form must be filled out and registered within 3 days. If a claim for damage during transportation is not made within 3 days of receipt, it will be deemed that the goods were received in good condition.
5. For the situation where non-Zhixing Department Store products are sent to our company, we reserve the right not to process all returns and exchanges for this time and the shipping costs will be borne by the customer. The goods will be directly returned to the customer.
The following conditions do not allow for exchanges or returns:
A returned product with damaged packaging or incomplete, missing accessories or documentation.
Unauthorized repair or modification.
C was not used or stored in the normal manner.
D超出售后服务期限的商品。
Seasonal products that are past their expiration date are non-refundable (e.g., fans in summer and space heaters in winter).
For products that have been discontinued by our company, we regret that we are unable to offer refunds or exchanges.
7. After-sales service is the most basic service of our factory. We are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and try to handle it in accordance with the above provisions of the business, so as not to affect your after-sales service.
8. For the processing of damaged and quality-related products, it is necessary for the customer to return them in aggregate. If the weight does not reach 10 kilograms, the customer is responsible for the return shipping costs if they choose to return the products.
If a customer needs to return the goods, please contact the after-sales customer service first, and only after the after-sales confirmation can the return be processed.