【 buyer must read 】 : any purchase of any of the company's goods, there are quality problems or less send please contact us in a timely manner, we will be the first time
To solve your problem and give you a satisfactory answer:
1. Within 7 days after receiving the goods (subject to the date of waybill signing and receiving), if you find any product with functional failure or quality problem, please contact us in time;
It shall not be accepted within the time limit, and the false report shall not be accepted once verified;
2. Considering that it is impossible for the customer to inspect all the products one by one after receiving the goods, we allow to find quality problems within 7 days after receiving the goods.
We can exchange or return the goods for you.
3. We will try our best to satisfy the customer's specification of product color or style, but we may not be 100% satisfied. If the color and style do not agree
Close, will not return or replace the goods (the customer may indicate that unable to match the goods as required can do shortage treatment);
4. The buyer will not return or replace the products for the reason that they are not satisfied or sell well. There is no quality problem with the products.
5. No matter whether the outer packing box is damaged or not, the customer needs to open the box for inspection when receiving the goods. If the product is damaged due to transportation problems, please let it be related
The transport company shall issue a certificate affixed with the official seal and provide it to us, and we shall assist the customer in claiming compensation. As a result of logistics
We are not responsible for any damage or loss of the goods.
6. All customers are requested to protect the integrity of product packaging, accessories or the completeness of relevant materials. If the product has quality problems, it shall be subject to provisions
We will exchange the goods within the time. (the freight of separate replacement shall be borne by the customer, and it is suggested to replace the next order)
7. If the returned product is incomplete in packaging, accessories or relevant information; Repair or refit without authorization; Not in the normal way
Use and storage; Exceeding the warranty period of the product; Products returned with labels, make false, we will not bear the return and replacement;
8. When the customer returns the products with quality problems, please use ordinary express delivery to return them to our company. The customer pays the freight in advance
We will supplement the freight and the actual cost of the goods according to the express list. If the customer returns the goods directly without communicating with the customer service, we will not accept it
Richard; Thank you for your cooperation. Communication starts from the heart!