About shipping:All products are sold without an atomizer, which needs to be purchased separately.
Crafts are fragile products, and the safety of sending by courier is not high. Therefore, we only use logistics. If there is any damage, we will bear the responsibility.
If the customer insists on sending by courier, we will not assume any damage in transit! Moreover, the courier fee is more expensive than logistics! Please all customers
Please fill in the freight charge as 0 when asked above, as the logistics fee is collect on delivery. Thank you!
Exchange or Return Issue:
A. The return shipping costs for non-quality-related returns are the responsibility of the buyer.
Please ensure that the return or exchange is done with the original packaging intact, so that it does not affect the next sale, including the packaging bags.
Please sign for the receipt of the goods in person when you receive them, and check the goods for any damage in front of the delivery person before signing. If someone else signs for you or if you sign after discovering damage, we reserve the right to refuse your exchange or return request.
The store will not be responsible for any items that are not due to quality issues. If you return the goods without our permission, any loss or expenses incurred will be borne by the buyer.
Dimension issue:
Each product has detailed measurements, and everyone measures differently. An error of about 1CM is normal. If you blame the seller for a wrongly recommended size after the fact, I'm sorry, but we do not accept this as a reason for a return.
Express delivery issue:
Our store cooperates with express companies, which generally arrive on time, but sometimes there may be a delay of one or two days due to special circumstances, especially during adverse weather conditions and legal holidays. There may also be delays due to different delivery times in different regions, and there may be no deliveries on weekends. In addition, the quality of the express company's staff at each local branch varies, and there may be individual cases of poor service or damage to the parcel. Some sellers cannot predict these unexpected factors. In short, if you encounter any dissatisfaction, please contact us, and we will actively communicate with the express company to resolve the problem.
If you have any questions, please contact us, we will definitely help you solve it.
