Warm Tip:

1. Regular product shipping time is within 7 days, and non-standard products are within 10-15 days. If you need urgent delivery, please inform us of the specific circumstances.

2. Customized products are non-refundable under any circumstances except for quality issues.

3. About engraving

1>Note that the text and the logo are different. We will free help you to arrange the text as long as it can be arranged.

The logo needs to be provided in vector image formats such as AI, CDR, or PSD. The pixel resolution of JPG or BMP formats must not be lower than 500*500. If you need to create a signature, please write it on a pure white, clean printing paper with a broad-lined pen such as an artistic fountain pen or marker. Please send us the scanned copy or digital photos of the signature.

The font is decided by the typesetter. If you require a standard font, you can ask for a change. For special or unusual fonts, please provide the font installation package yourself.

Please note the following points for those in the advertising industry and those involved in design who are responsible for layout:

1) Font requirements: Small Song, Zhong Song, and all fonts with the word "Song" cannot be engraved.

2) After any font is transformed into a curved shape and broken down, the minimum width or height of the smallest grid must not be less than 1mm.

3) All final documents should be saved in the .cdr format. The storage version is: CorelDRAW 9.0

4) The file must be curved and grouped. Any content loss will not be responsible for.

5) The engraving content must be single-color, that is, the black parts indicate the parts to be engraved, and the colorless (not to be replaced by white) indicates the parts not to be engraved. If you need to apply color, use an arrow to mark it separately.

Customization Instructions:

Thank you for choosing us as your partner. As a seller, we provide you with high-quality crystal products and exceed your expectations in service. To better cooperate, we have listed some common problems in the sample process, summarized as follows:
Sample production: We accept the production of various shapes of crystal crafts. You can consult us first, and we will tell you the material, craftsmanship, and application scope of the product, and meet your requirements. You can also provide photos, concepts or design drawings (CDR format is best), and we will design for you and confirm.
A- We have no restrictions on the quantity of orders, but very small quantities can lead to higher prices.
Under normal circumstances, we charge a certain sample fee and the freight is collect. (The sample period is generally 3-7 days, excluding transportation time).
Sample Delivery: We will send out the samples as per your request, and the transportation costs for the samples will be borne by the purchasing company.
Quality: Most of the crystal products are handmade, and minor size variations should be accepted.
④ Transportation: We will transport the products to the specified warehouse or port according to your requirements, and we guarantee the safety of the product packaging.
Payment method: wire transfer or bank transfer. Sample fee and express fee: production will start after the payment arrives. (Hope you can understand!!!)

The website images are only part of the product information. We can produce products based on your samples, submissions, and required inscriptions; and we can customize personalized products according to your creative designs, specifications, colors, and materials.