chenxi stationery fun rabbit three per package creative neutral full needle tube stationery factory direct sales 晨兮文具趣味兔兔三支装创意中性全针管文具厂家直销

Regarding after-sales service:

1. The product is an authentic item from the manufacturer.

This product is sold directly by the manufacturer, and all products are photographed with actual items.

2. Regarding colors

All products in this store are photographed in real life. The colors have been professionally verified, and they closely match the flat-lay images. However, due to factors such as color contrast and color temperature on computer monitors, there may be slight differences.

3. Regarding customer service

Our store is open from Monday to Friday. From 8:00–14:00, on Saturdays and Sundays, we provide service for 24 hours. If your inquiry is responded to promptly, it may be due to high traffic or a system issue; please wait patiently or call 05798543479.

4. Regarding after-sales service

We will provide comprehensive after-sales service, including a guarantee for genuine products. To further enhance consumer confidence, we have specifically integrated the Alibaba Consumer Protection System, with a deposit of 1,300 yuan. For products with quality issues, we offer unconditional returns or exchanges.

5. Regarding shipping

(<t_Jiangsu>) For heavy items, it is recommended to use express delivery in the Jiangsu, Zhejiang, and Shanghai regions; for those farther from Zhejiang, use logistics services. (<t_Qingdao>) We recommend using express delivery for all items. In some areas, logistics services require transit, usually at provincial capitals or prefecture-level cities, which may result in slightly slower delivery. If you haven’t received your package after a long time via logistics, please contact our customer service to check the status. Logistics deliveries in Jiangsu, Zhejiang, and Shanghai typically arrive in 1–2 days; in Shandong, Anhui, Jiangsu, Fujian, Guangdong, Hunan, Hubei, Henan, Hebei, and Beijing/Tianjin, they usually arrive in 2–3 days, while in other regions it takes 3–5 days. (<t_SelfPickup>) For light items, we default to sending them via Zhongtong Express; for heavier items, we use Guotong Express, and for the heaviest items, we use logistics services. If the item doesn’t arrive, we can send it via Yunda or Zhongtong. For details, please contact our customer service.

6. On positive reviews

We treat our customers with 100% sincerity. However, due to factors such as product shipping from the factory and force majeure events, you may feel unsatisfied when receiving the product. We sincerely hope you can communicate with us promptly and find a solution that meets your expectations! Please do not give a poor review directly. Your satisfaction is our unremitting goal!