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Buyer's Note:
1. About the shipping time: It is determined by the agreement made with the customer service representative during online chat. For urgent orders, it is essential to confirm the time with customer service.
2. About returns and exchanges: Once a product is sold, it is non-refundable. If you do not agree with this policy, please do not make the purchase. By placing an order, you are deemed to have agreed to these terms. For quality issues, please contact the seller within 24 hours of receipt to take photos as proof. The receipt time is based on the time of logistics signature. We accept exchanges, which can be for the same item in our store. However, only one exchange is allowed per order, and we do not support returns.
3. About the return shipping costs: If there are quality issues with the return, the buyer will bear the shipping cost to send the item back to the factory. The shipping cost for sending a replacement item out will be borne by the seller. Please be cautious when making a purchase if you do not agree with this rule. Once the item is purchased, it is considered as agreeing to this policy! For replacements, the seller will only bear the domestic shipping cost and will not bear the shipping cost for the international transfer!
4. Quality issue determination: Color difference, minor surface scratches on the product, deformation of the packaging box due to transportation, measurement errors of 2-3 cm in product size, measurement errors of 30 grams in product weight, and slight air bubbles in the vacuum-formed packaging are not considered quality issues. We do not accept this reason for after-sales service or exchange and return requests. If you are concerned, please be cautious when making the purchase.
5. About returns: We do not accept any items with a 'pay on arrival' label, SF Express packages, or damaged goods. We will not assume any responsibility for any losses caused by these items.
6. About Receiving Goods: When the customer receives the goods, they should open the box to inspect them, regardless of whether the outer packaging box is damaged. If there are any quality issues such as damage due to transportation problems, please have the relevant transportation company issue a proof with a fresh stamp and provide it to us. We will assist the customer in making a claim. Checking and signing for receipt is your right! To avoid reducing the loss of damage! If you do not check and sign for receipt, we will not provide after-sales service!
7. About freight charges
After you place the order, the system will automatically calculate the weight, and there may be a slight error. If you have any questions, please contact the customer service immediately. For goods weighing less than 10 kilograms in the Jiangsu, Zhejiang, and Shanghai areas and other regions, we recommend sending by courier. You need to pick up the logistics yourself! The price is almost the same. Our cooperating courier is YTO Express. If you need to send by logistics, please contact the customer service to change the freight to 0, and the freight will be paid by the recipient. (If you specify the logistics company, please note the logistics company's pickup address and phone number in Yiwu when placing the order. If you do not specify the logistics company, we will arrange the logistics for you, but we cannot guarantee that the pickup point is very close.) The fees of various logistics companies are not standardized, and our estimation is not accurate. The estimate is only for reference and does not assume any costs in logistics. We strongly recommend that customers find their own dedicated logistics company from Yiwu to the recipient. Yiwu has become the most developed logistics center in the country. We hope that customers can provide as much as possible their own satisfied logistics company. Our experience in logistics matters is only for reference and does not assume any "accidents" caused by logistics. If you are concerned, please do not place the order!
8. All the goods shipped by our factory are prices excluding tax and freight. If you need to open an invoice, an additional tax point will be charged. For details, please consult our customer service!