Wholesale business is different from some retail businesses on Taobao. We pay more attention to the wholesale customer experience and understand the importance of maintaining customers. It's not just a transaction relationship; we need more trust and tolerance than the retail industry. Because we want to be not only strategic business partners but also close friends. We are willing to witness a bright future with you. In order to increase our trust and tolerance and reduce unnecessary misunderstandings and friction, we make the following warm explanation, please review.

Mixed Lot Explanation: To reduce the risk of channel distributors' accumulated inventory and capital turnover, all products of our company support mixed lot, but some products due to packaging and other factors, will have a minimum order quantity, usually starting from 1-5 pieces. In addition, some products in our store are sold by color or style. When placing an order, please carefully purchase according to the requirements of color or style to avoid any unnecessary trouble. If there are no products by color or style, it means that the product will be shipped with the existing color or style of the warehouse at random. We do not accept comments for specific instructions. If there is any dissatisfaction, please understand.

Are there any goods in stock in the shop? What should I do if there are no goods?: All our goods are sold in stock, please rest assured to buy. However, due to the large demand for some hot-selling goods and the limited production capacity of factories, there may be a short-term shortage of goods. In the event of such a situation, we will inform you of the situation in the first place by phone or Alipay message after you place an order, and ask you for your opinion: wait until the goods arrive to send them out, or send out some goods first, and then send out the missing goods or refund to you.

Color/Size/Weight: 1. All products are photographed with actual items, and we strive to ensure that the images are as accurate as possible. However, due to factors such as light or display color differences, there may be subjective deviations. 2. All products are measured by hand, and due to the variety of product shapes, there may be slight differences in measurement standards. 3. All products are weighed by weight, and we strive to ensure that the product weight is as accurate as possible. We do not accept returns or exchanges due to the above-mentioned circumstances.

About the product pass rate: Quality is the cornerstone of a company's survival, and it is also a principle we established from the very beginning of our entrepreneurship. However, no matter how good the quality is, it cannot guarantee a 100% pass rate. If you receive goods with a substandard rate higher than 2%, you can contact our after-sales service team to negotiate and resolve the issue, ensuring the interests of both parties. Note: For those who are perfectionists and buy items individually for personal use, please purchase at our physical stores. We are unable to provide retail standard after-sales service. Please understand and forgive us.

After-sales instructions: If the product has no quality issues, in principle we do not accept returns or exchanges, but if there are special considerations, please consult our after-sales customer service for processing. With the consent of our staff, it can be returned only if it does not affect secondary sales. The postage is at your own expense. If you receive a product with quality issues, please contact us within two working days after receiving the goods. We will verify and register it. In order to reduce the cost and efficiency of after-sales services, we suggest that you combine and return the processing. The return is valid within 90 days after verification.

Express delivery and shipping fees:

Our company's default delivery method is STO Express, Yunda Express, and Huitong Express. All shipping fees are automatically calculated by the system based on the actual weight of the goods in your order. Please feel free to purchase. The specific charging standards are as follows:

Logistics and freight standards: Yiwu is one of the most developed regions for logistics in the country, and basically, all parts of the country can be reached. Logistics is also known as freight forwarding, and the transportation cost is relatively low, with fast delivery time, so basically, the circulation of loose pieces chooses logistics.

Reminder: For orders over 800 yuan or for those with higher courier costs than logistics costs, we recommend using logistics. Note: By default, all orders placed with us are shipped by courier. If you need to use logistics, please contact our customer service. Remove the courier fee and pay the logistics freight on delivery. That is, when you pick up your goods at the logistics department, you will pay the freight to the logistics company. We do not charge you for the freight when we ship. The freight does not have a standard and is related to the distance. For some areas that cannot be directly reached, there will be additional freight costs due to the need for transfers. If the logistics reaches your city, the logistics company will call you to inform you of the specific pickup address. You need to go to the designated address to pick up the goods yourself. Generally, after the pickup notice, if you have not picked up the goods within three days, the logistics company will charge a certain storage custody fee based on the number of days. Therefore, please ensure that you pick up the goods as soon as they arrive. The logistics freight is determined by the actual freight paid when picking up the goods. Our information is for reference only. We do not assume any other responsibilities.